team lead, trade services OperationsStandard Chartered
Salary: Agreement
Work form: Full time
Posting Date: 05/02/2026
Deadline: 14/08/2021
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
To manage Trade-PH activities accurately and efficiently in line with the group policies and procedures.
Business
Assist the Head/Manager Trade Operations in supervising overall operations of Trade Operations Department, ensuring that operations are well within established Group policies and abide by all regulations imposed by government regulatory bodies; and comply with international trade practices.
Ensure that services provided meets or exceeds the pre-set service standards
To provide back-up and assistance to Global Lending Services Operations on BAU activities.
Processes
Supervise, direct, motivate and support staff to increase productivity and ensure that the Department's annual objectives as well as their own individual job objectives are met.
Ensure continuity of operations in the absence of any Trade Operations Officer/Team Manager
Ensure that all Trade transactions are well within the limits as established by the Client Relationships and comply not only with the terms set therein but similarly with the UCP/URC, Group Operational Policies, GICs, MORFXT, and other International or Local Trade regulations
Ensure adherence to pre-set service standards and the Departmental Operating Instructions
Ensure that outstanding unreconciled items in the branch's nostro accounts (within the sphere of job holder's responsibility) are prompt investigated
Ensure that all control accounts (i.e., Sundry accounts, Suspense, Charge Due, Commission receivables) are updated and all uncollected outstanding items are all accounted for and acted upon.
Exercise effective control over all outstanding export bills to ensure that all maturing bills are collected and/or paid on due dates.
Ensure that Trade transactions are processed and comply with the agreed SLA/ procedures and that all controls are implemented
Ensure and check prompt processing of final tax payments and remittances to Bureau of Customs
Ensure that Import Document checking/Acceptance under import L/C are processed promptly and checked carefully.
Authorizes/Approves Trade transactions up to delegated authority.
To proactively monitor and manage operational risks, system risks and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Service Delivery and Country Operational Risk Group (CORG) via Key Performance Indicators (KPIs) and Risk exception reporting.
To ensure approved generic Product programmes and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances of non-compliance to Head CIC Operations, CIO and SCO for follow-up and also highlight such instances to CORG via KPIs and risk exception reporting.
Carry out activities/functions which may be assigned from time to time by Head, Trade Operations and/or Senior Management
Participate in cross-training between Global Lending and Trade Services activities.
Perform back-up & provide adequate support across Trade Services and Global Lending Services to properly manage resource issues within the team.
Performs other duties and responsibilities that may be assigned from time to time.
Business Continuity Plan
To drive effectiveness of the department's BCP, ensure team's active participation in the BCP testing providing timely feedback on BCP matters, makes themselves available during contingency situations. The Department Staff/Officer/Manager should be fully conversant and knowledgeable of the most updated BCP and should keep a copy of the departments call tree readily accessible at his/her place of residence
AML
Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include, account opening and review, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
To drive and take ownership of overall effectiveness of the Anti-Money Laundering regime in the business and ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored and that colleagues are adequately trained.
Health and Safety
Takes the lead in ensuring compliance to policies and procedures of the Bank, including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and inclusion and communicating to the team, the escalation process and approval process, in case of policy breaches.
Outsourcing
Assist in ensuring compliance with the Group Outsourcing Policy and Procedures
Assist in ensuring compliance with applicable local regulatory requirements, including additional conditions imposed by the Bangko Sentral ng Pilipinas
Assist in the efficient implementation and monitoring of the applications/operations of the service provider
Ensure that all JDs, DAs and DOIs related to Outsourcing activities are in place and updated
Assist in proper assessment and compliance to Group Information Security (GIS) eg. Supplier Security Capability Assessment
Lodge the outsourcing arrangement in the Group Outsourcing Inventory (GOI)
People and Talent
To provide coaching and mentoring to Lending and Trade staff.
To help in the succession planning for the team
Risk Management
Perform tasks in adherence to the Risk Management Framework of the Bank
Governance
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the PH GLS team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
BSP prescribed responsibilities and Rationale for allocation.
Key Stakeholders
Internal
TB Trade Sales
CCM
CMS
CRC
FMO
GLS
RM
UORM
Finance
LPU KL
UK OBL
SG OBL
DIFC
BAHRAIN OBL
MAURITIUS OBL
TAIWAN OBL
LABUAN OBL
GBS
GRU
CTMU
Group Trade
Other units in Banking Operations
External
Bangko Sentral ng Pilipinas
Bureau of Internal Revenue
Bureau of Customs
Bureau of Treasury
Our Ideal Candidate
Have an understanding of banking operations and regulatory requirements governing banking
Have an understanding of the technological infrastructure and system applications of the Bank
Have strong interpersonal skills
Be able to analyse complex situations and translate these into clear and concise reports to facilitate decisions by decision-makers/stakeholders
Be able to work independently under tight deadlines and with a high degree of initiative
Be computer literate
Have knowledge in Trade Port System
Have knowledge in ACBS System
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
To manage Trade-PH activities accurately and efficiently in line with the group policies and procedures.
Business
Assist the Head/Manager Trade Operations in supervising overall operations of Trade Operations Department, ensuring that operations are well within established Group policies and abide by all regulations imposed by government regulatory bodies; and comply with international trade practices.
Ensure that services provided meets or exceeds the pre-set service standards
To provide back-up and assistance to Global Lending Services Operations on BAU activities.
Processes
Supervise, direct, motivate and support staff to increase productivity and ensure that the Department's annual objectives as well as their own individual job objectives are met.
Ensure continuity of operations in the absence of any Trade Operations Officer/Team Manager
Ensure that all Trade transactions are well within the limits as established by the Client Relationships and comply not only with the terms set therein but similarly with the UCP/URC, Group Operational Policies, GICs, MORFXT, and other International or Local Trade regulations
Ensure adherence to pre-set service standards and the Departmental Operating Instructions
Ensure that outstanding unreconciled items in the branch's nostro accounts (within the sphere of job holder's responsibility) are prompt investigated
Ensure that all control accounts (i.e., Sundry accounts, Suspense, Charge Due, Commission receivables) are updated and all uncollected outstanding items are all accounted for and acted upon.
Exercise effective control over all outstanding export bills to ensure that all maturing bills are collected and/or paid on due dates.
Ensure that Trade transactions are processed and comply with the agreed SLA/ procedures and that all controls are implemented
Ensure and check prompt processing of final tax payments and remittances to Bureau of Customs
Ensure that Import Document checking/Acceptance under import L/C are processed promptly and checked carefully.
Authorizes/Approves Trade transactions up to delegated authority.
To proactively monitor and manage operational risks, system risks and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Service Delivery and Country Operational Risk Group (CORG) via Key Performance Indicators (KPIs) and Risk exception reporting.
To ensure approved generic Product programmes and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances of non-compliance to Head CIC Operations, CIO and SCO for follow-up and also highlight such instances to CORG via KPIs and risk exception reporting.
Carry out activities/functions which may be assigned from time to time by Head, Trade Operations and/or Senior Management
Participate in cross-training between Global Lending and Trade Services activities.
Perform back-up & provide adequate support across Trade Services and Global Lending Services to properly manage resource issues within the team.
Performs other duties and responsibilities that may be assigned from time to time.
Business Continuity Plan
To drive effectiveness of the department's BCP, ensure team's active participation in the BCP testing providing timely feedback on BCP matters, makes themselves available during contingency situations. The Department Staff/Officer/Manager should be fully conversant and knowledgeable of the most updated BCP and should keep a copy of the departments call tree readily accessible at his/her place of residence
AML
Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include, account opening and review, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
To drive and take ownership of overall effectiveness of the Anti-Money Laundering regime in the business and ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored and that colleagues are adequately trained.
Health and Safety
Takes the lead in ensuring compliance to policies and procedures of the Bank, including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and inclusion and communicating to the team, the escalation process and approval process, in case of policy breaches.
Outsourcing
Assist in ensuring compliance with the Group Outsourcing Policy and Procedures
Assist in ensuring compliance with applicable local regulatory requirements, including additional conditions imposed by the Bangko Sentral ng Pilipinas
Assist in the efficient implementation and monitoring of the applications/operations of the service provider
Ensure that all JDs, DAs and DOIs related to Outsourcing activities are in place and updated
Assist in proper assessment and compliance to Group Information Security (GIS) eg. Supplier Security Capability Assessment
Lodge the outsourcing arrangement in the Group Outsourcing Inventory (GOI)
People and Talent
To provide coaching and mentoring to Lending and Trade staff.
To help in the succession planning for the team
Risk Management
Perform tasks in adherence to the Risk Management Framework of the Bank
Governance
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the PH GLS team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
BSP prescribed responsibilities and Rationale for allocation.
Key Stakeholders
Internal
TB Trade Sales
CCM
CMS
CRC
FMO
GLS
RM
UORM
Finance
LPU KL
UK OBL
SG OBL
DIFC
BAHRAIN OBL
MAURITIUS OBL
TAIWAN OBL
LABUAN OBL
GBS
GRU
CTMU
Group Trade
Other units in Banking Operations
External
Bangko Sentral ng Pilipinas
Bureau of Internal Revenue
Bureau of Customs
Bureau of Treasury
Our Ideal Candidate
Have an understanding of banking operations and regulatory requirements governing banking
Have an understanding of the technological infrastructure and system applications of the Bank
Have strong interpersonal skills
Be able to analyse complex situations and translate these into clear and concise reports to facilitate decisions by decision-makers/stakeholders
Be able to work independently under tight deadlines and with a high degree of initiative
Be computer literate
Have knowledge in Trade Port System
Have knowledge in ACBS System
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Standard Chartered
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Philippines
Permanent
Full-time
Permanent
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