Team Lead, testing coeThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Key Accountabilities:
Reports directly to the Manager of the Testing CoE
Responsible for leading in the completion of its deliverables and managing team members.
Responsible for providing support in carrying out compliance testing, monitoring and quality assurance functions in Asia. The testing function includes:
Supporting and implementing the annual testing plan approved and providing feasible solutions to address issues identified or recommendations to improve the business process and setting up best practices
Assist the Manager in reviewing the works and final reports prior to release and all activities are delivered on a timely basis
Kick-off, preparation of detailed testing templates, questionnaires, gathering of information and data from the testing subjects for review and analytics, follow up questions and outstanding information, creating high quality working papers and drafting of testing reports
Assisting the preparation of training materials and presentation deck to management when required
Assist in driving and monitoring team's productivity and efficiency are met
Research regulations by reviewing regulatory bulletins and other sources of information
Maintains good working relationship with regulatory personnel and stakeholders by consistent communication and in resolving concerns
Plans and coordinates operational activities and guarantees compliance with rules and regulations.
Create and ensure SLAs, Process Narratives and Standard Operating Procedures are in place and up to date
Co-manage and nurture the team by ensuring that there is continuing personal development, maintaining collegiality and collaboration, and fostering of performance culture thru:
Trainings and Certifications, internal and external
Communicating job expectations
Coaching and counseling
Reward and discipline
Appraising and monitoring employee performance
Managing financial resources such as forecast requirements, scheduling expenses, budget planning
Take charge or assist or monitors on the projects/ initiatives relating to process improvement
Manage team's business continuity through capacity planning and resource management
Motivate others to stretch and take bold steps to achieve better outcome
Assist the Managers in Driving team performance to the highest possible level and excel it through development actions
Assist in creating training and development plans for team members and follow through on action plans
Assist in providing feedback of team members
Support the Manager in ensuring implementation of team projects initiative
Job Requirements / Skills and Competencies:
Strong organizational skills
Solid written and verbal communication skills. Use these skills while working with BU partners and with different levels of the organization.
Solid technology skills knowledge of or ability to learn applicable compliance or business systems
Solid analytical and problem-solving skills.
Strong ethical compass
Disciplined
Professional knowledge of the financial services industry including insurance and/or banking
Basic understanding of the regulatory environment in which the Company operates and some understanding of key compliance concepts
Developing negotiating, influencing, and relationship building skills
Ability to represent business internally (our department) and externally (outside our department) within the company
Ability to work with minimal supervision
Quick learner, detail oriented, proven ability to manage multi-tasks
Proven experience in Compliance / Legal / Audit
Quick learner, detail oriented, proven ability to manage multi-tasks
Proficient in MS Office Suite of products including MS Word, Excel, Power Point
Good interpersonal skill, flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity
Ability to work independently under pressure
Performs analysis that requires high-level of technical and analytical skills
Ability to understand and comprehend complex compliance concepts that may require in-depth research and interpretation to provide sustainable solutions
Strong judgment
Leverages understanding of the implications of the business strategy to break the strategy down into actionable activities
Leverages own domain expertise to develop implementation plans removes barriers to implementation as appropriate
Manages dynamic aspects of a task simultaneously (e.g., changes to deadlines, performance specifications and requirements) and guides others to achieve team objectives
Determines the relative impact and urgency of time sensitive and complicated projects aligns own priorities with company and departmental objectives
Takes initiative to make difficult trade-offs when faced with conflicting demands, rapidly changing events and high priority deadlines
Identifies strategic issues and raises questions to help businesses explore and address challenges
Gains credibility by establishing partnerships with stakeholders and bringing new insights that further long-term interests
Demonstrates sensitivity to differing needs by uncovering unstated agendas and determining ways to work through them
Leverages network across the organization to drive decisions
Leverages understanding of procedures and process standards to coordinate and organize efforts to deliver work outputs
Leverages thorough understanding of business challenges to recommend solutions from the business perspective
Leverages understanding of rules, regulations to help address impact of changes to the business functions/processes
Leverages expertise to close gaps in service conducts analyses to ensure optimal end-user experience is achieved
Evaluates service metrics against service standards/goals executes changes to improve effectiveness of service programs and processes
Asks thought provoking questions and engages in an open discussion to assess customers priorities to qualify new business leads
Leverages multiple contacts (e.g. industry associations, customer relationships) to obtain introductions to contacts and create business opportunities
Engages others with the right information and timing to ensure effective execution of the business development process
Leverages technology, tools and resources to drive revenue growth and business expansion
Interprets data and extracts insights to build recommendations to inform business decisions
Leverages understanding of data trends and executes strategies to enable the business plan
Demonstrates awareness of other's time commitments and manages resources to effectively accomplish work within the established timelines
Follows up and manages customer expectations effectively to keep them informed of progress on tasks and project responsibilities
Listens attentively to determine unstated needs of customers and picks up on the true message.
Incorporates quality metrics and takes ownership of making task or program enhancements that deliver customer value
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer