team lead ( Healthcare account) insurance/ benefitsNeolytix

Lead a team of Customer Service Professionals.
Respond to clients on any process related queries and manage 1st level escalations.
Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA's.
Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
Develop processes to improve productivity and quality of the team.
Participate in the new pilots projects & work towards proper transition of knowledge to team.
Work with managers to resolve any personnel problems or conflicts that may arise in the team.
In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
Identify trends within the portfolio to aid collections and improve the productivity.
Work on site
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Neolytix

Cavite
Permanent
Full-time