Team Lead - global nocSSI Phils. Inc.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Work closely with the Manager of the NOC in leading the 24x7x365 NOC operations.
Ensure NOC follows all process and procedures documented in SOP’s and Knowledgebases.
Setup and manage the NOC rotating schedules including covering shit changes and PTO’s.
Ensure the Daily TechOps Calls are run smoothly Mon-Fri.
Perform regular 1 on 1’s with the team and escalate any concerns to the Manager of the NOC. 
Provide 24-hour Network, Application and Infrastructure Health surveillance and alarm reporting utilizing multiple monitoring and surveillance software.
Monitor service desk requests and coordinate support with IT infrastructure teams.
Perform standardized maintenance and administrative functions related to IT infrastructure systems.
Ability to follow NOC instructions and processes as well as contribute to the objectives of the NOC.
Experienced in writing reports and daily shift logs.
Assist in the Problem, Change and Incident management processes
As this individual often represents the internal and external customers and colleagues – professionalism is a must.
Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be friendly with other employees and customers at all times.
Critical thinking is essential in fast paced environment of NOC. Need to be able to successfully balance multiple tasks at once.  
Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times
Assigned duties should be performed in a timely and accurate manner.
Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.
Quickly and effectively communicate with the Company Profile within our SLA.
Monitor and Maintain SFTP Environments
Able to lead and guide Senior and Junior level Analysts
Coaches, collaborates and influences to help employees develop skills and knowledge, aligning individual capabilities with organizational needs and goals.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Addition and removal of duties may take place over time
Education and Experience:
Degree/Diploma in Computer Studies or equivalent work experience
Team player, self-motivator, with excellent Can “DO” Motivation.
Experience leading individuals either as a team or during projects.
Strong knowledge (with certs) on Network, Windows server Family and VM ware, Citrix and Linux Preferred.
Strong knowledge on NOC monitoring Platforms like Nagios, SolarWinds, Pingdom and Datadog
Strong knowledge of NOC management Platforms like JIRA, Confluence, PagerDuty and Microsoft Teams
Microsoft Office suite Outlook, Word and Excel
Specialized Skills:
Two to Three years of Network Operations Center experience or equivalent.
Must be familiar with US and UK accent and need to work in rotational shifts 24/7 including weekends
Monitor network status and troubleshoot issues related to network infrastructure, hardware and applications.
Act as the highest level of escalation within the department on Production server and network issues which represent technical challenges within the environment.
Strong layer 2/layer 3 Switching understanding of multiple routing & switching protocols.
Ensure timely resolution to Issues; follow up with IT Team, Clients, Vendors via e-mails or phone calls and able to open bridge on dependence of issue severity.
Creating Tickets and Review Internal, External, Vendors and Proven track record within NOC Management, IT infrastructure and ISP environment on standard procedures. 
Extensive knowledge of monitoring tool like (Nagios, SolarWinds, Pingdom, Datadog).
Experienced managing SFTP and Backup environments like GoAnywhere/GlobalScape and NetBackup.
Able to collate and interpret Information data from various sources.
Experience in NOC operations and process management.
Proven leadership abilities
Strong analytical, technical and problem-solving skills.
Excellent written, verbal and communication skills.

2 to 4 Years Experience