Team Lead for a Travel and Accommodations Account - Cebu CityNeksJob Philippines
Workplace: Cebu
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 18/10/2020
This job has expired, you can refer to some related jobs below
Description
JOB DESCRIPTION
Responsibilities:
• Ensure employee happiness by creating team connection, communicating direction and goals, providing
regular performance feedback and developing members of the team to ensure career growth.
• Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one
meetings.
• Act as primary owner of team workflows (how customer issues are routed and resolved); have a working
knowledge of all workflows and train and coach employees to ensure they are followed.
• Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both
internally and externally
• Understand the top user issues and make recommendations to improve client products and policies; support
team in being the voice of the customer to the rest of the company.
• Stay connected to the customer by spending at least one hour/week working on tickets and handling
occasional escalated issues.
• Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve
outcomes and take action to meet goals.
• Able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.
Requirements
• Excellent verbal communication skills in English language is essential.
• Experience in working with customers, preferably in a leadership role.
• Experience leading, inspiring and motivating others to meet goals and metrics.
• Strong Analytical skills; Able to tell a story with data and metrics (experience in handling
CSAT/NPS/VOC/other related metrics)
• Works well in ambiguity and embraces the adventure!
• Must be amenable to work on a shifting schedule
• Can start ASAP
Requirements
Minimum education level: Vocational
Years of experience: 2
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
JOB DESCRIPTION
Responsibilities:
• Ensure employee happiness by creating team connection, communicating direction and goals, providing
regular performance feedback and developing members of the team to ensure career growth.
• Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one
meetings.
• Act as primary owner of team workflows (how customer issues are routed and resolved); have a working
knowledge of all workflows and train and coach employees to ensure they are followed.
• Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both
internally and externally
• Understand the top user issues and make recommendations to improve client products and policies; support
team in being the voice of the customer to the rest of the company.
• Stay connected to the customer by spending at least one hour/week working on tickets and handling
occasional escalated issues.
• Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve
outcomes and take action to meet goals.
• Able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.
Requirements
• Excellent verbal communication skills in English language is essential.
• Experience in working with customers, preferably in a leadership role.
• Experience leading, inspiring and motivating others to meet goals and metrics.
• Strong Analytical skills; Able to tell a story with data and metrics (experience in handling
CSAT/NPS/VOC/other related metrics)
• Works well in ambiguity and embraces the adventure!
• Must be amenable to work on a shifting schedule
• Can start ASAP
Requirements
Minimum education level: Vocational
Years of experience: 2
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Other Info
Cebu, Central Visayas · Today, 06:00 PM (updated)
Work type
Full Time
Work type
Full Time
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NeksJob Philippines
About the company
NeksJob Philippines jobs
₱ 15,000.00 monthly · Batanes, Cagayan Valley · 14 September (updated)
Position Team Lead for a Travel and Accommodations Account - Cebu City recruited by the company NeksJob Philippines at Cebu, Cebu, Joboko automatically collects the salary of Apply, finds more jobs on Team Lead for a Travel and Accommodations Account - Cebu City or NeksJob Philippines company in the links above
About the company
NeksJob Philippines jobs
₱ 15,000.00 monthly · Batanes, Cagayan Valley · 14 September (updated)