Talent Acquisition team leadTeledirect Pte Ltd

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX . Attractive remuneration, great perks, and performance incentives . Comprehensive medical, insurance, or social security coverage . Premium workspaces . Engaging activities and recognition programs . Strong learning and development plans for your career growth . Positive culture for you to #BeMore at work . Easy to locate area with direct access to public transport . Flexible working arrangements . Be coached and mentored by experts in your field . Join a global company with 26 years of experience and 340+ industry awards What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: . Provide excellent customer experience via all relevant communication channels. . Identify and analyze customers' issues and provide strategic solutions to resolve their needs. . Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards. . Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. . Deliver the best services to customers to ensure the highest customer satisfaction. . Build sustainable relationships and engage customers by taking the extra mile. . Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. Who are we looking for? College Graduate with a Degree in Psychology, Human Resources or any related field Minimum 5 years related experience preferably gained in the same industry performing the same function, at least 1 year of which in a leadership capacity Extensive experience in competency profiling, interview skills and behavioral assessment & multiple assessment methodologies Excellent relationship management and business partnering skills with both internal and external stakeholders. Has an excellent English communication skills, both written and verbal Can work with minimal supervision Flexible and can work on shifting/rotating schedules as needed
Monster

Philippines
Permanent
Full-time