Talent Acquisition services operations team leaderEaton

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for Talent Acquisition Services Operations Team Leader in Eaton's corporate business, based in Tanauan, Batangas. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined. This exciting role provides the opportunity to:
Manage a group of HR Administrators to respond and support HR Services queries and processes within the defined Service Level Agreement
Leverage the talent of a team of professionals and manage the day to day activities to ensure successful delivery of services to our internal clients
Contribute to the long-term development of HR Services organization
Your essential responsibilities:
Act as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients
Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries
Serve as an escalation point for the HRS Global Back Office and interacts with various levels and departments within the organization for problem resolution as needed
Train and lead the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
Drive and support the Global Back Office team to meet and exceed service level agreements (SLAs)
Partner with subject matter experts to find resolutions for complex inquiries
Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely project status updates
Coordinate team meetings including agenda generation and tracking of action items for follow up
Identify gaps in team's knowledge and partners with management to deliver training to produce measurable results
Participate in the selection, training, coaching and development of new and existing team members
Perform quality checks to ensure accurate resolutions are being provided and gaps are being addressed
Perform other duties as assigned
Qualifications
If you have:
Bachelor's degree
5 years of experience in HR BPO
Must be willing to work on night shift
Stakeholder Management and Relationship Building
Experience in Operations Management and Risk and Issue Management
Excellent Customer Service and Strong Communications Skills
Strong analytical, problem-solving skills and detail-oriented
Able to work well with people across multiple functions and cultures
Advanced PC skills (Microsoft Excel, Outlook, Word and databases)
Experience with Oracle or any other HRMS applications
Yes! Because you are the one we are looking for, we hope to hear from you now!
#LI-PM2
Eaton

Tanauan City, Batangas
Permanent
Full-time