Talent Acquisition operations and onboarding team lead, cebuJPMorgan Chase

Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at .
Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and Talent Acquisition Operations (TAOps). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.
Talent Acquisition Operations (TAOps) is a best-in-class, TAOps organization of over 800 people, servicing the entire population of JPMC, currently totaling over 260,000 employees worldwide, in over 60 countries. TAOps provides vital services in the areas of Payroll, HR Call Center (ASKHR), Employee On & Off Boarding, Data Management, Benefits Administration and Project Management. TAOps supports the firm in achieving its strategic priorities by leveraging its core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.
As a Cebu TAOPs Team Lead in JPMorgan Chase & Co., you will oversee the team's daily delivery of services and ensure that key performance indicators are met. The role will entail working with stakeholders, recruitment partners, and other corporate center functions to execute strategies. The role will also be vital in the growth of Cebu team by expanding to new functions, strengthening resiliency, and develop people and culture.
Responsibilities of the Talent Acquisitions Operations Team Lead:
Lead, coach and develop Specialists to deliver on candidates' and stakeholders' expectations
Act as the main point of contact in Cebu working with location, country, and regional counterparts
Oversee day to day team activities to ensure that the key performance indicators are met within agreed service level
Enable cross-skilling of team members; aiming for a highly-resilient operating model
Perform new hire onboarding tasks and reporting
Ensure that process controls are sufficient and executed accordingly
Partner with senior management, HR colleagues, vendors, and other corporate center functions to develop and execute strategies
Recommend new approaches, policy enhancements, and innovations to effect continual improvements in efficiency of the department and services performed
Required Skills
Bachelor's degree required
1-2 yrs People management experience, directly managing staff
Experience in Talent Acquisitions and Onboarding is highly preferred
Exceptional written and verbal communication skills
Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
Possess a controls mindset; understand employment laws and regulations
Experience in growth and expansion is highly preferred
Experience using recruiting platforms preferred (i.e. Taleo)
Capable to perform project management and presentation skills coupled with business acumen
Prior experience handling sensitive/confidential information
Able to tell a story with data and metrics
Strong time management skills, and the ability to consistently prioritize and re-prioritize
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
JPMorgan Chase

Cebu
Permanent
Full-time