systems support EngineerDynata

Job Description
The Systems Support Engineer is responsible for responding to requests for technical assistance in order to maintain an optimal operational computing environment for the employees in the region assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following. Other duties may be assigned at the discretion of management in the context of the role.
Provide IT Support to End Users.
Evaluate, prioritize and respond to requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Provide onsite and remote support to ensure maximum uptime. This sometimes requires work outside of standard office hours.
Resolve computer, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.
Log and track requests using Jira in order to maintain history and related problem documentation.
Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
Install, document, take inventory, maintain, and troubleshoot all NA information technology assets.
Create and delete user accounts, enforce security and compliance rules to employees and non-employees regarding passwords and access to computer systems.
Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
Handle additional responsibilities or special projects as required.
Recommend, plan and manage the implementation of hardware and software as they relate to assigned infrastructure components.
Participate in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost-effective.
Education and Experience:
Bachelor's degree in computer science or related field or technical certifications.
5+ years experience in Desktop Support, Service Desk.
Expert Proficiency in Office 365, Windows 10/11, Intune or LanDesk.
Specialized Skills:
Advanced knowledge of Windows 10, 11 and Mac OSX.
Advanced analytical skills for problem identification.
Must demonstrate excellent interpersonal communication skills with internal project teams and stakeholders, including the ability to work well with others as part of a team.
Proven understanding of computer operations and troubleshooting for Desktop, Laptop, and MAC hardware.
Experience with PC imaging software, virus protection, computer security and inventory software.
Expert proficiency in Office 365 Suite, Office 365 Management and Active Directory.
Exposure to Landesk, Intune, JAMF or other Management software is a plus.
Must be able to lift and move computers, monitors and equipment.
Certifications (A+, MCSA, etc) are a plus.
We offer the following perks to our successful applicants:
- Competitive Compensation Package
- Free Shift Meals
- Performance Based- Bonuses .
- Paid Vacation and Sick Leaves .
- Rice and Transportation Allowance .
- Free Medical and Dental Benefits .
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Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services andsolutionsaround this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.