SYSTEM ADMINISTRATOR - macAtos Global It Solutions And Services Private Limited

Job Description
Job Title: Systems Administrator (DSM Mac)
Role Overview:
The analyst communicates via phone, instant messenger or e-mail and troubleshoots utilizing remote control utilities, and other diagnostic tools.
Applies understanding and knowledge of information systems products and services to assist users.
Install software and follow ETLA guidelines in place.
Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues.
Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
Must be experienced with Mac OS X, versions 10.11 10.13
Must be knowledgeable with current Apple hardware (iMacs, MacPro, Mac Mini, MacBook, MacBook Pro, Apple TV, iPods, etc) and popular Mac software
Demonstrated ability to secure the Mac configuration
Must have experience integrating Mac into a Windows Active Directory environment
Must have knowledge on how to image / thin provision macs
ARD / JAMF PRO / Mac Deployment Tools
Experience working with programming languages (bash, python), a plus
Must be knowledgeable in securing Mac OS X using FileVault 2
Knowledge and experience utilizing a ticket tracking system to track incident details.
Ability to work evenings or weekends on a per needed basis
Demonstrate commitment to high quality customer service
Must knowledgeable using virtual application such as Parallels Desktop and VMWare Fusion
Must knowledgeable in reports creation from JAMF server
Follow ITIL procedures for incident and request management.
All other duties as assigned.
Basic Apple certification is strongly preferred
With at least 2-3 years relevant experience