system Admin - experiencedEclaro

Assignment Detail Industry: Software Job Description System Admin - Experienced Job Description: * Serves as the primary point of contact for administrators, brokers, and carrier representatives for a number of groups on the eEnrollment plat Assignment Detail Industry: Software Job Description System Admin - Experienced Job Description: Serves as the primary point of contact for administrators, brokers, and carrier representatives for a number of groups on the eEnrollment platform Communicates daily via email with dedicated carrier clients that utilize our eEnrollment application Triages issues to determine if the problem is traceable to requirements, design, configuration, testing, code defect, documentation deficiency, or knowledge gap, and to determine whether further analysis is required Provides ongoing support to clients for a range of issues including but not limited to site navigation, coverage discrepancies, retro requests, and incorrect group setup Works multiple cases from Tier 2 to Tier 4 (eEnrollment and eBilling) within Salesforce at any given time Manages client relationships with HR Administrators that support up to two thousand employees Extensively researches issues to identify and provide root cause, collaborating with other internal teams when necessary Provides an accurate time frame for issue resolution to clients daily Facilitates successful Open Enrollments for each group by working with the carrier and internal teams Prioritizes tasks and keep a continuous relationship with insurance carriers, clients and internal resources Identifies issue trends and troubleshooting re-occurring or one off issues File JIRAs for issues that require support from our engineering team to resolve Acts as a solution liaison working with Team Lead and client to determine support solutions that will satisfy client needs Collaborates intradepartmentally and interdepartmentally to coordinate resolution and work in unison to resolve Manages escalations Identifies process improvements such as platform enhancements and more streamlined communication interdepartmentally Participates and does regression/ scenarios testing Handles and monitors different set of reports per carrier for eEnrollment and Ebilling Job Qualification: Bachelor's Degree in any field With experience in Customer Service, handling US clients Above average communication skills (4 or 5 in comms highly desired) Highly Analytical Independent worker who can work in a fast-paced, changing environment Experience working with Excel and other MS Office Applications
Monster

Philippines
Permanent
Full-time