Support team memberPhotoUp Philippines Corporation

At PhotoUp, we believe in keeping things FRESH!  We're all about Flourishing, Respect, Excellence, Setting Goals, and Having FUN! Watch this video to find out more about our story and our FRESH culture: https://www.youtube.com/watch?v=4aSyeZ5P4vE
 
If you'd like to learn more about PhotoUp and our SUPPORT TEAM MEMBER position, read below and apply today! We look forward to working with you. 
 
Compensation & Benefits:
Basic Pay starts at 18K with monthly bonus up to 9K based on performance
Health care plans are available immediately after 1 month of employment
Personal Accident Insurance available immediately upon enrollment
12 days paid leave immediately upon employment
15 days paid leave after year one
20 days paid leave after year two
Standard Pag-ibig, PhilHealth, and SSS benefit
Work Location and Schedule:
Location: Hybrid option that will start in office and has a possibility of WFH
Schedule: GY Shift, 10PM - 7AM
Job Requirements:
Previous experience in the BPO industry as a Customer Service Representative (chat, email, and phone)
Excellent communication skills
Advanced written English grammar and spelling
Organized and detail-oriented
Positive, solution-minded personality
Strong desire to help and serve people
Comfortable using Google Documents, Google Sheets, Excel, and other similar programs
Job Responsibilities:
Respond to clients' queries in an accurate and timely manner via email or live chat.
Follow up with clients to ensure their concerns are resolved.
Gather customer feedback and forward the information to the assigned team.
Inform customers about new features and functionalities.
Update our internal database with information about common issues and useful discussions with clients.
Assist in creating systems for future customer service agents.