Support staffDB Schenker

Introduction
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. ...
Responsibilities
To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner
To handle bookings and coordinate cargo arrangements (uplift, pick-up time, etc.) with concerned departments within company policies and procedures
To handle all communications (i.e., telephone, e-mails, fax, etc.) inquiries of customers (internal and external) and provide timely responses and escalations as needed
To update and maintain the integrity of customer's data; to comply with customers' standards and monitor KPIs as required
To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed
To prepare and submit accurate and timely reports required by management and customers; to properly file, update, and safe keep all pertinent documents/records of the company
...
Qualifications
Candidate must possess at least a Bachelor's/College Degree
Preferably with Logistics Experience
2 to 3 years of relevant experience from logistics industry
Willing to learn and be trained
Computer Skills (i.e. MS Excel, PowerPoint, etc.)
Good in English (oral & written) communication
...
Job Summary
Position:
Support Staff
Company:
DB Schenker
Location:
Cagayan de Oro, Region 10 (Bukidnon, Camiguin, Misamis Occidental, Misamis Oriental, Lanao del Norte), Philippines
Job Group:
Ocean Freight
Type of Contract:
Full Time
Ref #:
103754
Start Your Application
Position
Support Staff
Company
DB Schenker
Location
Cagayan de Oro, Region 10 (Bukidnon, Camiguin, Misamis Occidental, Misamis Oriental, Lanao del Norte), Philippines
Job Group
Ocean Freight
Type of Contract
Full Time
Ref #
103754
If you wish to apply, please send an online application by clicking the "Apply now" button on this job advertisement. Only applications submitted through our Careers portal will be processed.
For any questions, please feel free to send an e-mail to Nicole Abella, Sr. HR Associate, at [Protected Info].
Equal Opportunity Employer:
At DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.
Note to Recruitment Agencies: Schenker Philippines Inc./ Schenker Distribution Solutions Inc./ Schenker Philippines (Subic), Inc. does not accept candidate submission from recruitment agencies where we do not have existing contracts with.
Schenker Philippines Inc./ Schenker Distribution Solutions Inc./ Schenker Philippines (Subic), Inc. will not be responsible for payment of recruitment fees for hiring of candidates whose resumes were submitted to DB Schenker Employees or DB Schenker Offices without our prior permission.
DB Schenker

Northern Mindanao
Permanent
Full-time