support specialist (rider Management)QUADX INC.

QuadX's Rider Management team works to inspire our Rider Partners to perform at the highest level of productivity. We are seeking an individual to join our Operations and Rider Management team to ensure timely deployment and consistent service levels and performance of Rider Partners across all hubs nationwide. He or she will be responsible for standardizing and maintaining the quality of QuadX rider partners.
The successful candidate will be an energetic personality, who can easily engage with our Rider Partners. He or she will be the point person in the hub for all Rider Partner acquisition & deployment, concerns, cascades, monitoring and performance improvement plans.
What You'll Do
Rider Reports and Monitoring
Daily attendance monitoring
Daily productivity monitoring
Weekly handheld inventory (including retrieval of handhelds)
Weekly updating of rider insurance
Gcash modifications/mpin resets
Rider Acquisition, Training and Deployment
Ensure rider pool is always updated
Interview possible candidates
Collect rider requirements
Train new Rider Partners (both ops process + KaberX)
Deploy new Rider Partners - give accountability forms (if with handheld), Gcash, courier bags, handhelds if needed, FE and KaberX usernames, welcome letter, sticker & bag (request from Jaboy)
Update the #rpactivation channel
Rider Engagement
Update Weekly Leaderboard + Awarding in hub
Continuously coach low productivity riders
Ensure good attendance among riders
Conduct rider cascades
Communicate constantly with riders and gather feedback from them
Help riders with seller/buyer issues
Entertain earnings disputes and escalate to HQ if needed
Rider Deactivation
Temporary and permanent deactivation of riders (based always on Rider Dos and Donts)
Update #rpdeactivation channel
Retrieve all assets issued to deactivated rider
Escalation Support
Conduct investigation on rider concerns
Resolve incidents with CS and RP
Implement proper sanctions
Handle issues of rider loss/theft
Rider Government Compliance
Check DTI & BIR requirements of riders (monitor new rider requirements)
Check and collect rider ORs monthly
Release BIR 2307 monthly
Hub Support
Hub supplies inventory
Desktop headcount
Cashier reliever
BA/BS in communications, business, public relations, or a related field.
Experience in people management
An enthusiastic personality, can easily get along with others
A detail-oriented personality, can accurately monitor behavior and performance
A confident, creative professional with the ability to influence and build credibility in a fast-paced environment.
Strong listening and verbal communication skills
Highly self-motivated and results-oriented personality, with the ability to develop and manage measurement metrics.
Proficiency with PowerPoint, MS Word and Excel is essential
A passion for riders as well as QuadX!
Bossjob

Davao City
Permanent
Full-time