support Analyst l2Factura Software OPC

Description
Key Responsibilities
• Ensure that an incident is resolved, either through advanced troubleshooting and investigation, or identifying the root cause of an incident.
• Use test system where the issue has been reproduced by level 1 support agents, to identify config changes, data changes, review logs, screenshots, files etc.
• Provide detailed notes on the incident, of troubleshooting, investigation and service restoration performed, pointing an application engineer directly to root cause of system errors.
• Be 'glue' between first level support agents who are a customer focused and providing a first response to an incident, and the CE team who have a focus on continually improving our application solutions.
• Work with support analysts to increase their knowledge to solve basic technical problems or known issues to ensure our first response responds fully to 80% of incidents.
Job Qualification
• Bachelor's Degree in Computer Science, Information Systems or other related field.
• Minimum 2 - 4 years' work experience in technical support
• Up-to-date knowledge of scripting, coding and application software
• Excellent COMMUNICATION skills, both verbal and written
Nice to have
• Enthusiastic, positive, energetic, team player willing to take responsibility
• Basic understanding of Linux
• Basic understanding of container technologies (docker, Kubernetes)
• Basic understanding of virtualization and Cloud Technologies (azure, aws)
• Basic understanding of bash scripting Knowledge in POS System software is advantageous.
• Experience in supporting mobile application software.
• Experience in supporting foreign clients.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): ,English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

₱ 30,000.00 monthly ·  Laguna, Calabarzon ·  11 minutes ago