Supervisor Telco Account - DavaoNeksJob Philippines

Description
JOB DESCRIPTION:
-Responsible for direct supervision of 15-18 agents
-Responsible for the attainment of client set goals, efficiency targets and overall team performance
-Performs consistent and affective coaching sessions to address performance gaps
-Analyzes agents performance and develops action plan to bridge gaps
-Conducts regular performance management to improve challenged members of the team
REQUIRED SKILLS:
-Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor\'s/College Degree in any field.
-Open to shifting, flexible in terms of work hours, and working on holidays
-Strong performance management background
-Excellent coaching skills
-Can work under extreme pressure
-Possess above average English written and verbal communication skills
-With demonstrable track record in achieving targets and improving agent performance
-Service and customer-focused
-Strong analytical skills; very detail-oriented
-Strong decision-making and problem-solving skills
-Knowledgeable in call center tools and processes
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: No
Availability for change of residence: No

₱ 37,000.00 monthly ·  Davao del Sur, Davao Region ·  Today, 05:04 PM (updated)
Work type
Full Time