supervisor, Talent AcquisitionContinuum Global Solutions

Our hiring business continues to grow! We are currently expanding our staff and are looking for a recruiting supervisor to lead a team of high-volume recruiters and supervise daily operations to support the hiring efforts for our contact center employees.
ESSENTIAL DUTIES
-Supervise, train, coach, and motivate a team of high-volume recruiters.
-Monitor staff attendance and schedules.
-Manage reporting to ensure timely delivery and accuracy
-Assign work to recruiters as needed
-Manage and communicate risks to leadership proactively.
-First point of contact for resolving internal customer related issues.
-Assist with conflict resolution among employees and promote behaviors that enhance customer satisfaction.
-Ensure recruiter compliance with the hiring and company policy for internal and external hires, verified through audits, assessments, and customer feedback.
-Lead all ongoing team engagement activities that help ensure job satisfaction and workforce productivity.
-Serve as SME on Recruitment process and systems.
-Manage special projects and tasks as assigned by manager or other staffing leadership, such as serving on process improvement teams, coordinating small scope short-term projects, etc.
-Recruits for non-agent roles as needed.
-All other duties assigned
EDUCATION/EXPERIENCE
-Bachelor's degree or equivalent years of relevant recruiting work experience and leadership.
-Minimum 2 years leadership experience, preferably in HR/Recruiting
-Prior responsibility for leading a team to execute to defined outputs through training, engagement, coaching, development, and conflict management preferred.
-At least 2 years' experience as a recruiter in a high volume environment
-Prior recruiting team or contact center management experience highly preferred.
-Must have demonstrated strong organizational and documentation skills.
-Detail oriented, self-motivated, strong organizational skills and ability to prioritize.
-Analytical skills, with the ability to review reports and make recommendations
COMPETENCIES
-Strong leadership experience
-Strong problem-solving skills
-Excellent communication skills-written and oral
-Team Player
-Effective time management skills
-Project management skills
SUPERVISORY RESPONSIBILITY
Yes
WORK ENVIRONMENT
This position is always performed indoor and may require flexibility to work at home and onsite. Onsite work is performed in a professional call center office with a few feet space separating co-workers. While work at home requires a private space free from background noise or distractions. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee frequently is required to sit in front of two computer screens up to 4 hour periods continuously for training or supervision by actively listening to agent calls. This job may require the use standard office equipment including computer, copier, phone and may require standing; walking; use hands and finger, handle or feel; and reach with hands and arms.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a (full-time position that requires flexibility to work a minimum of 40 hours weekly, any 5 days of the week including extended hours on the weekend and public holidays. This position requires flexibility to work remote and onsite at least 3 days weekly.
TRAVEL
May require at least 20% travel locally or internationally based on the business need.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Continuum Global Solutions, LLC
Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at
continuumgbl.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to
Tiptopjob

Philippines
Permanent
Full-time