student Administrative OfficerBarefoot Ventures Asia, Inc.

Job Description This is an exciting opportunity for an experienced Student Admin to join our client's global team. Company Profile: Founded in Paris in 1895, Our client is considered today the largest network of culinary and hospitality schools in t Job Description This is an exciting opportunity for an experienced Student Admin to join our client's global team. Company Profile: Founded in Paris in 1895, Our client is considered today the largest network of culinary and hospitality schools in the world with more than 35 institutes in 20 countries and 20,000 students of over 100 nationalities are trained every year. Our client combines innovation and creativity with tradition through its certificates, diplomas, bachelors, and master's degrees. Our client is a world-renowned network of educational institutions dedicated to providing the highest level of culinary and hospitality instruction through world class programmes. Overall purpose and responsibilities of the role: The purpose of the role is to take a student-centric approach to completing administrative and customer service functions. Duties and Responsibilities: Perform administrative functions and provide excellent communication and problem-solving ability, including: Electronic Filing Maintaining student records via electronic, hardcopy filing systems and Student Management Systems (SMS) Reporting via electronic systems on student confirmation of enrolments, non-commencement, withdrawal and deferral under the direction of senior staff Document Issuance Use of CRM system to its full capacity Process applications documentation (Letters of Offer (LOO) and Confirmations of Enrolment (COE)) for local and international Applicants Issuing attendance and academic progress notices to students and maintenance of records and registers Customer Service Assist with enquiries & requests from applicants, students and agents Attending to student queries (email correspondence), within appropriate timeframe Teamwork and process improvement Liaising with sales and academic staff as required Any other duties as designated by your reporting lines. The successful candidate will have previous experience in: Must have at-least 2 years of experience in admin work in tertiary education Strong Administrative background Dealing with international students - highly advantageous Use of electronic student record systems / CRM Providing a high level of customer service High level of interaction with students and care for enhancing student experience Advantageous but not required: Good understanding of the Australian tertiary education system, such as vocational and higher education contexts, applicable external regulations and common administrative and student support practices. Knowledge with The ESOS Act, the AQF, National Code of Practice 2018, The Provider Registration and International Student Management System (PRISMS) Use of student management systems for recording USI (Unique Student Identifier) and academic outcomes Responding to student welfare issues and grievances AVETMISS, TCSI and other legislative reporting The hospitality vocational and higher education sectors. Job type: Permanent Emp type: Monday to Friday - 830am to 530pm AUS TIME Location: WFH Industry: Education Expertise: Admin
Monster

Philippines
Permanent
Full-time