Store Manager (cebu & lapu2x)The Islands Group

THE ISLANDS GROUP / ISLANDS SOUVENIRS
 
The Islands Story
 
The Islands Group traces its history back to the early beginnings of Islands Souvenirs in Cebu in 1992. Breaking the mold of cottage-industry souvenir products, Islands Souvenirs, carved out a niche for itself by providing quality souvenirs that were both practical and creatively designed. It was one of the very first retail companies who made use of design in a country rich in natural beauty through destination-specific merchandise.
 
The Islands Way
 
The Islands Group is all about making travel in the Philippines an unforgettable experience. Plain and simple passion for service, understanding what the market needs, and a drive to deliver great value have shaped the Islands Group into the multi-awarded brand it is today.
 
Seeing Orange
 
We're excited to grow as well. A passion for service, a culture for creating value & fun, and a keen eye for nurturing opportunities - these are the traits that the Islands brand promise is attached to and what give us our competitive advantage in the tourism industry. And we've got one vision to drive us. At the end of the day, we want you to know that you can count the Islands Group to show you the Philippines the Islands Way.
 
Job Title: Store Manager
 
Job Summary
The Store Manager is responsible for overseeing store operations and leading the sales team to achieve sales targets, deliver excellent customer service, and ensure smooth store performance. This role manages people, processes, and resources while upholding the company's brand standards. The position works closely with the sales staff to maximize customer satisfaction and profitability, while ensuring compliance with company policies and operational standards.
 
Duties and Responsibilities
Sales & Customer Service
Lead the sales team in achieving daily, weekly, and monthly sales targets.
Implement sales strategies and promotional activities to drive revenue.
Ensure consistent delivery of excellent customer service and handle escalated customer concerns.
Monitor competitor activities and provide insights to improve store performance.
Store Operations
Oversee day-to-day store operations including cash handling, inventory management, and merchandising.
Ensure proper stock levels, timely replenishment, and attractive product displays.
Maintain store cleanliness, orderliness, and adherence to safety and operational standards.
Prepare sales and operational reports for management review.
People Management & Leadership
Supervise, motivate, and develop sales staff to achieve performance goals.
Conduct staff scheduling, task delegation, and daily briefings.
Provide coaching, training, and performance evaluations for the sales team.
Foster a positive work culture focused on teamwork, accountability, and customer satisfaction.
Financial & Administrative
Monitor and control operating expenses in line with business objectives.
Ensure accurate and timely cash, credit card, and sales reconciliations.
Safeguard company assets and enforce compliance with policies and procedures.
 
Qualifications
A graduate of any 4-year program course preferably Bachelor's degree in Business Administration, Marketing, or related field
Minimum 3 years of retail or sales management experience.
Strong leadership, organizational, and people-management skills.
Proven ability to achieve sales targets and manage operations effectively.
Excellent communication and customer service skills.
Proficiency in MS Office and familiarity with POS systems.
 
Core Competencies
Leadership and team motivation
Sales-driven and results-oriented
Strong problem-solving and decision-making skills
Customer-focused mindset
Adaptability and ability to handle multiple priorities