step up your game! we are hiring for 20 Team Leaders!Fusion BPO Services Phils. Inc.

Company Overview
 
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
 
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
 
Qualifications:
Graduate of any 4-year course with at least 6 months supervisory experience in the BPO-IT sector or College Level with at least 1 year supervisory experience in the BPO-IT sector
Excellent interpersonal and English communication skills: Verbal and Written
Exceptional organizational skills for planning, strategizing, delegation, coaching, facilitation and negotiation
Proficient in basic software applications such as: Microsoft Office
Trained in Leadership and Management concepts through internal or external training agencies, similar experience and/or theoretical knowledge in:
Basics of Management
Performance Management
Defining Behavioral Standards and Goals
Defining Performance Goals
Conflict Management
Root Cause Analysis (RCA)
Able to maintain confidentiality, credibility and professionalism

Managerial / Supervisory