srt emsc network Operations support engineerGlobe

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Network Operations Support Engineer translates directives and strategies from department head into detailed project plans.
DUTIES & AND RESPONSIBILITIES: Translates directives and strategies from department head into detailed project plans. Acknowledge and attend to EG and SG customer reported issues for Mobile postpaid, Duo, Voice/SMS, Wireless VPN, signal coverage, and SDWAN-LTE nomadic. Deliver L2 case handling support via the prescribed phone and ticket management systems.
Conduct case isolation and troubleshooting including necessary L2 procedures using the following tools: Discovery/Actix One: signal coverage checking U2020: site alarm checking ICD: check fault tickets for existing site related alarms MyCOM: KPI checking of sites (capacity, interference) PGW: to view subscriber services on HLR SEQ: calls/SMS logs checking (latched sites included) Acision: SMS logs counter checking Radcom/Qtrace: data logs checking including historical latched sites APMS: remote access tool for Femtocell SDWAN VSD: NMS tool for SDWAN circuits Customer Portal: tool to view circuit details specific per customer including traffic and port status Streamline: database for activated SDWAN circuits containing network diagrams and circuit descriptions. Recommends prioritization of trouble and performance tickets when escalated by customers QUALIFICATIONS: 1 to 2 years experience in technical support, incident management Preferably with telco or network, IT, data communications experience/background Wireless mobile network and/or NOC/Tier 2 experience is a plus
Good oral and written communication skills is a must Graduate of ECE or any related Engineering/Information Technology Bachelor's Degree Make Your Passion
Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.
If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.
We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and
Best Employer in the Telco category by Stevie's New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.
We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of
Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.