sr. workforce Manager | cebuบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Strategic Workforce Planning: Work with the WF Director to develop and Implement Strategic action plans for WFM operations 
Financial Management and Performance: Manage the accounts Project Cash and Data accuracy and timeliness
Client and Stakeholders Management: Anticipate and respond to client needs by identifying trends and preparing analyses to mitigate potential WFM performance gaps 
Performance Analysis and Improvement: Manage discussions with GCOO and CFWM on Productivity Root causes and Performance Impacts 
Team Leadership and Development: Direct the workload and oversee the performance and coaching of Workforce Managers 
Technical Operations Management: Oversee the quality checks and audits of reports prepared by internal and external Audit teams 
Other Duties and Responsibilities: Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. 
Who are we looking for?
Bachelor's Degree in Business Administration, Operations Management, or related field, preferred but not required
10+ years of experience in Workforce Management, with atleast 5 years in a senior management role
Proven track record of managing large-scale WFM operations for major clients 
Advanced proficiency in WFM software, analytics tools, and financial management systems
Strong understanding of contact center operations, client relations,and vendor management 
Excellent leadership, communication, and problem-solving skills 
Experience in managing budgets and driving financial performance in WFM operations