sr. TrainerKeywords Studios

Leads and delivers new hire, project specific and ongoing training with emphasis on project specific content to support our customers.
Maintains a high success of successful new hires/graduates as demonstrated via the project's expected key performance indicators.
Partners with the Client, Project Operations & Global L&D Team to conduct necessary Training Needs Analysis, courseware design & development, program implementation and evaluation.
Owns, manages and evaluates the current learning curriculum and roadmap and applies impactful changes as needed.
Works with team members in the continued development of associates to reach optimal performance.
Analyzes program KPIs and proposes mitigating learning initiatives based on identified root causes.
Conducts ongoing refresher and cross training sessions in critical areas as identified.
Remains knowledgeable on project information through the project's knowledgebase.
Coordinates training schedules with the Client, Project Operations on site accurately and in a timely manner.
Administers written or online exams to trainees to evaluate learning and and to evaluate learning and future actions (re-direction, re- training, etc.)
Recommends short and long term training strategies for the improvement of training quality
Performs other duties that may be assigned from time to time
Requirements
Minimum of 3 to 5 years instructing in an adult learning environment preferably in the call center, IT or related industry.
Proven track record of leading training programs in high complexity accounts or programs.
Preferably with knowledge in LMS
Demonstrates ability to organize and prioritize projects in a fast paced environment.
Hands on and a Team Player - while being able to work independently and proactively under duress.
Strong ability to mentor and coach.
Excellent verbal and written communication and facilitation skills.
Exceptional motivational, interpersonal and service oriented approach.
Proven leadership skills.
Proven track record in task completion and attendance reliability.
Strong analytical capabilities - to understand performance gaps through data analysis.
Ability to display empathy and is able to get along well with different personalities and to work well with small and global teams.
Must have professionalism, passion to succeed, and a motivation to reach higher goals.
Strong analytical skills - knowledge with RCA and can build reports
Workable

Philippines
Permanent
Full-time