sr. Quality Manager | cebuบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
 
What is your mission?
Accomplishes quality assurance and compliance people objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. 
Achieves quality assurance and compliance operations objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; Identifying and resolving problems; completing audits; determining system improvements; implementing change. 
Meets quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variances, initiating corrective actions. 
Develops quality assurance and compliance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions and verification procedures; monitoring inventories. 
Validates quality assurance and compliance processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
Who are we looking for?
Candidate must possess at least a Bachelor's/College Degree, any field 
At least 8 years of working experience in a Quality Management role 
Minimum of 3 years on a Management capacity 
Expertise with QA and Compliance processes, definition documents and scoring guidelines 
Experience coaching, inspiring and motivating others to meet goals and metrics 
Strong Analytical skills; to tell a story with data and metrics