sr manager Process Improvement - banking and financial servicesSutherland

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity!Job Description:As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by:Key responsibilities:
Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value
Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects
Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction
Support Focus Metrics activities with the site assigned
Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements)
Team up with site/client leaders in upholding compliance in all organization policies and standard procedures
Validate control plans and governance processes set up in the business; and
Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).
Qualifications:
Earned a Bachelor's Degree in any field
Six Sigma Blackbelt certified
At least 5 years of managerial experience in the same industry
Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations
Experience in change management, stakeholder management, and influencing people without authority
Capacity to think strategically and innovatively
Experience in managing Collections or Banking accounts
Excellent Project Management skills
Strong background on process development and improvement
Additional Information:All your information will be kept confidential according to EEO guidelines.
Sutherland

Mabalacat, Pampanga
Permanent
Full-time