sr.customer care ExecutiveAXA Group Operations Malaysia Sdn Bhd

Responsible for providing end to end customer servicing to AXA Customers using different communication channels such as voice, email and chat. Cross-Sell/UpSell of AXA Financial Solutions Provide sound advice to customers in terms of fund switchi Responsible for providing end to end customer servicing to AXA Customers using different communication channels such as voice, email and chat. Cross-Sell/UpSell of AXA Financial Solutions Provide sound advice to customers in terms of fund switching for variable policies Address queries on policy, billing, payment Resolve and/or de-escalation of complaints Process account modification and requests Gather voice of customer via surveys Educate customers and distributors in the different self-service tools of AXA Escalate real-time issues for top call drivers that are out of the ordinary Address distributor inquiries on transaction status %26amp; aftersales process College graduate of any 4-year course Minimum of 4 year experience in a Customer Service function Exposure in the Banking/Insurance Industry is a plus Has experience using multiple/non-traditional channels in customer servicing (chat, new media) Personal Characteristics/Behavior Passionate for Customer Focus Anticipative to uncover unstated needs Excellent interpersonal and negotiating skills/very personable or engaging Flexible and open to change A good team player Problem Solver, Dynamic and able to multi-task Analytical when making decisions Excellent communication skills (Active Listening, Verbal, %26amp; Written) Proficient in English %26amp; Filipino Language (Grammar) %26amp; can express thoughts clearly
Monster

Philippines
Permanent
Full-time