Overview
The Sr. Client Services Manager will serve as the primary point of contact for the Client and is responsible for the successful and profitable operation of all programs assigned including management of Client expectations and goals as stated in the SOW.
Responsibilities
Responsibilities:
Meets client and company objectives
Serves as point of contact for all client concerns
Ensures that financial targets are achieved
Proactively partner with clients to deliver cost effective, value added, quality solutions
Strong contributor to the senior management team in developing operating strategy, overall profitability and ensuring process improvements for the business unit.
Ensure that client needs are met in a way that improves customer satisfaction and increases profitability
Manages the accurate compilation and distribution of information and reports to identified stakeholders.
Identifies and implements continuous improvement initiatives.
Provide and implements real time solutions to the business that result in increased productivity/efficiency.
Work with BU heads to achieve the overall objective of the Business
Performs other related duties and assignments as required and as assigned by the VP of Client Services.
Qualifications
Requirements:
With Associate/Bachelor's Degree
At least 7 years of experience with Client Services Management
Preferably with experience supporting a healthcare program
Excellent track record in program management involving multiple teams, multiple products, and multiple services areas.
Strong operations background
Extensive experience in Customer Service and understanding of BPO operations
Excellent organization skills and ability to manage multiple and changing priorities
Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
Ability to present to high-level client contacts
Knowledgeable of changing technology
Exemplary communication skills and strong business acumen to understand the business strategies
Willing to be assigned in Bohol
IBEX Global
The Sr. Client Services Manager will serve as the primary point of contact for the Client and is responsible for the successful and profitable operation of all programs assigned including management of Client expectations and goals as stated in the SOW.
Responsibilities
Responsibilities:
Meets client and company objectives
Serves as point of contact for all client concerns
Ensures that financial targets are achieved
Proactively partner with clients to deliver cost effective, value added, quality solutions
Strong contributor to the senior management team in developing operating strategy, overall profitability and ensuring process improvements for the business unit.
Ensure that client needs are met in a way that improves customer satisfaction and increases profitability
Manages the accurate compilation and distribution of information and reports to identified stakeholders.
Identifies and implements continuous improvement initiatives.
Provide and implements real time solutions to the business that result in increased productivity/efficiency.
Work with BU heads to achieve the overall objective of the Business
Performs other related duties and assignments as required and as assigned by the VP of Client Services.
Qualifications
Requirements:
With Associate/Bachelor's Degree
At least 7 years of experience with Client Services Management
Preferably with experience supporting a healthcare program
Excellent track record in program management involving multiple teams, multiple products, and multiple services areas.
Strong operations background
Extensive experience in Customer Service and understanding of BPO operations
Excellent organization skills and ability to manage multiple and changing priorities
Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
Ability to present to high-level client contacts
Knowledgeable of changing technology
Exemplary communication skills and strong business acumen to understand the business strategies
Willing to be assigned in Bohol
IBEX Global
Other Info
Tagbilaran City, Bohol
Permanent
Full-time
Permanent
Full-time
Submit profile
IBEX Global
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Position sr. client Services manager - bohol recruited by the company IBEX Global at Bohol, Joboko automatically collects the salary of , finds more jobs on Sr. Client Services Manager - Bohol or IBEX Global company in the links above