sr. analyst, crew port LogisticsRoyal Caribbean Cruises
Salary: Agreement
Work form: Full time
Posting Date: 08/02/2026
Deadline: 10/07/2021
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
POSITION SUMMARY:
This role supports all crew members of the RCL brands, Royal Caribbean International, Celebrity Cruises, Azamara and, Pullmantur. The focus of this role is to follow the implementation of plans for the assigned projects as well as assuring that the proper contingent plans and HR risk assessments are followed through. Responsible for coordinating all Global Port Logistics needs as well as the logistic arrangements for the Crew Mass Arrival movements including but not limited to New Build, revites and dry-docks as well as any other movements due to unforeseen circumstances or emergencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
.
Supports the implementation of all HR Operations tasks and activities related to New Builds, Dry Docks, Riding Crew and unplanned operations.
Supports the HR Port logistics team in the set-up and development of new/existing ports and any crew movement related processes and procedures.
Leads pre-planning operational set-up and financial planning for employee logistics for each project.
Produces detailed logistics operational plans for each project including pre arrival preparations and crew mass arrival.
Before the start of a New Build project In collaboration with brand leaders sets up Port Agent support prior to the start of the project including RFP and contract execution.
Arranges and contracts living accommodations (long term apartments) for early arrival to the yard for shipboard employees.
Responsible for logics support for any unplanned situation that requires immediate support to our crew. This may require unplanned emergency travel to location where crew members and ships may be in distress.
Contracts and arranges hotel accommodations for crew members for each project.
Negotiate and manage vendors who provide services for crew logistics/movement, such as hotel, transportation, visas, immigration and any other matters. Including documentation vendor set up as well as contract process
Manage vendor performance by analyzing cost, process[es], efficiencies and quality surveys.
Continually strives to improve overall service and efficiency of operations by managing quality assurance of pier, airport, transportation and hotel experiences through spot checks, survey results, and additional vessel feedback; addresses service failures and develops and implements corrective action plans. Recommends adjustments to turnaround operations to enhance crew satisfaction and reduce operating expenses.
Produces detailed operational plans for all ports, including crew departure procedures, boarding procedure, general information, immigration, and customs clearance. Leads pre-planning operational set-up and financial planning for ports, prior to start of each itinerary, includes vendor and ship training.
Review vendor invoices, verifying services rendered to ensure correct charges, advising and auctioning where deviations are identified. Identify areas of financial opportunities and propose solutions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
FINANCIAL RESPONSIBILITIES
Assist in managing performance to meet annual financial plan of $24M for hotel, transportation and port agent services.
Responsible for reporting and communicating any budget impact caused by variances in contracts or travel peaks.
Assist in the control of costs associated with crew movement travel expenses, such as transportation, airport operations, port operations, hotel, visas, immigration process and other required travel documentation that affects the department budget.
QUALIFICATIONS:
Bachelors degree from an accredited college or university in Business Administration, Paralegal, International Relations or Maritime Law or directly related, equivalent experience.
Minimum five years of experience working with port administration, hotel, transportation, and contract procurement, or at least four years experience managing maritime logistics
Must be bilingual, with fluency in English (Spanish, Portuguese or Chinese preferred); proficiency in additional languages preferred.
KNOWLEDGE AND SKILLS:
Experience successfully negotiating terms and agreements in the best interest of the company
Working knowledge of computers, internet access, and the ability to use a variety software packages including, but not limited to, all aspects of MS Office; familiar with social media and relevant company/brand efforts
Demonstrated experience in people management; persuasive, encouraging, and motivating
Extensive understanding of and familiarity with policies and procedures, related specifically to port operations, as they relate to crew logistics
Thorough knowledge of geography, including cultural and societal drivers that directly affect business negotiations
Highly developed written and presentational skills; ability to clearly articulate complex messages to a variety of audiences, including senior management
Proven influencer and communicator who can speak with stakeholders at all levels
Tactful, resolute, and committed to providing excellent customer service; also flexible and able to work effectively in a variety of situations, seeking improvements and looking to the future
Ability to plan and organize self and work in order to achieve objectives and targets; is determined to deliver outcomes and is able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed the expectations of customers.
Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)
Ability to manage a staff in a positive and productive manner by motivating, developing, and managing employees
Physical Demands:
List specific physical requirements that an employee must meet in order to perform the job duties with or without a reasonable accommodation. Specific requirements that are essential parts of the job should be described clearly and precisely below. Examples: lifting, standing for extended periods of time, hearing, carrying, moving, pulling/pushing, climbing etc.
While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, as well as various locations around the world (including hotels, airports, and piers). Must be able to be on call 24/7, or as operationally needed; includes weekend work and/or planned/unplanned domestic and international travel. Additional locations and environments as required through the evolution of the role.
May lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. Visual requirements include distant, close and color vision, and ability to adjust focus.
Work Environment:
List working environment or conditions that describe those encountered in performing the job functions (inside /outside the office, travel, shipboard, noise level etc.)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices and various diverse locations (hotels, airports, piers), as well as domestic, international, and shipboard travel. A high noise level is possible if visiting shipboard or offsite locations.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Royal Caribbean Cruises
POSITION SUMMARY:
This role supports all crew members of the RCL brands, Royal Caribbean International, Celebrity Cruises, Azamara and, Pullmantur. The focus of this role is to follow the implementation of plans for the assigned projects as well as assuring that the proper contingent plans and HR risk assessments are followed through. Responsible for coordinating all Global Port Logistics needs as well as the logistic arrangements for the Crew Mass Arrival movements including but not limited to New Build, revites and dry-docks as well as any other movements due to unforeseen circumstances or emergencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
.
Supports the implementation of all HR Operations tasks and activities related to New Builds, Dry Docks, Riding Crew and unplanned operations.
Supports the HR Port logistics team in the set-up and development of new/existing ports and any crew movement related processes and procedures.
Leads pre-planning operational set-up and financial planning for employee logistics for each project.
Produces detailed logistics operational plans for each project including pre arrival preparations and crew mass arrival.
Before the start of a New Build project In collaboration with brand leaders sets up Port Agent support prior to the start of the project including RFP and contract execution.
Arranges and contracts living accommodations (long term apartments) for early arrival to the yard for shipboard employees.
Responsible for logics support for any unplanned situation that requires immediate support to our crew. This may require unplanned emergency travel to location where crew members and ships may be in distress.
Contracts and arranges hotel accommodations for crew members for each project.
Negotiate and manage vendors who provide services for crew logistics/movement, such as hotel, transportation, visas, immigration and any other matters. Including documentation vendor set up as well as contract process
Manage vendor performance by analyzing cost, process[es], efficiencies and quality surveys.
Continually strives to improve overall service and efficiency of operations by managing quality assurance of pier, airport, transportation and hotel experiences through spot checks, survey results, and additional vessel feedback; addresses service failures and develops and implements corrective action plans. Recommends adjustments to turnaround operations to enhance crew satisfaction and reduce operating expenses.
Produces detailed operational plans for all ports, including crew departure procedures, boarding procedure, general information, immigration, and customs clearance. Leads pre-planning operational set-up and financial planning for ports, prior to start of each itinerary, includes vendor and ship training.
Review vendor invoices, verifying services rendered to ensure correct charges, advising and auctioning where deviations are identified. Identify areas of financial opportunities and propose solutions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
FINANCIAL RESPONSIBILITIES
Assist in managing performance to meet annual financial plan of $24M for hotel, transportation and port agent services.
Responsible for reporting and communicating any budget impact caused by variances in contracts or travel peaks.
Assist in the control of costs associated with crew movement travel expenses, such as transportation, airport operations, port operations, hotel, visas, immigration process and other required travel documentation that affects the department budget.
QUALIFICATIONS:
Bachelors degree from an accredited college or university in Business Administration, Paralegal, International Relations or Maritime Law or directly related, equivalent experience.
Minimum five years of experience working with port administration, hotel, transportation, and contract procurement, or at least four years experience managing maritime logistics
Must be bilingual, with fluency in English (Spanish, Portuguese or Chinese preferred); proficiency in additional languages preferred.
KNOWLEDGE AND SKILLS:
Experience successfully negotiating terms and agreements in the best interest of the company
Working knowledge of computers, internet access, and the ability to use a variety software packages including, but not limited to, all aspects of MS Office; familiar with social media and relevant company/brand efforts
Demonstrated experience in people management; persuasive, encouraging, and motivating
Extensive understanding of and familiarity with policies and procedures, related specifically to port operations, as they relate to crew logistics
Thorough knowledge of geography, including cultural and societal drivers that directly affect business negotiations
Highly developed written and presentational skills; ability to clearly articulate complex messages to a variety of audiences, including senior management
Proven influencer and communicator who can speak with stakeholders at all levels
Tactful, resolute, and committed to providing excellent customer service; also flexible and able to work effectively in a variety of situations, seeking improvements and looking to the future
Ability to plan and organize self and work in order to achieve objectives and targets; is determined to deliver outcomes and is able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed the expectations of customers.
Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)
Ability to manage a staff in a positive and productive manner by motivating, developing, and managing employees
Physical Demands:
List specific physical requirements that an employee must meet in order to perform the job duties with or without a reasonable accommodation. Specific requirements that are essential parts of the job should be described clearly and precisely below. Examples: lifting, standing for extended periods of time, hearing, carrying, moving, pulling/pushing, climbing etc.
While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, as well as various locations around the world (including hotels, airports, and piers). Must be able to be on call 24/7, or as operationally needed; includes weekend work and/or planned/unplanned domestic and international travel. Additional locations and environments as required through the evolution of the role.
May lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. Visual requirements include distant, close and color vision, and ability to adjust focus.
Work Environment:
List working environment or conditions that describe those encountered in performing the job functions (inside /outside the office, travel, shipboard, noise level etc.)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices and various diverse locations (hotels, airports, piers), as well as domestic, international, and shipboard travel. A high noise level is possible if visiting shipboard or offsite locations.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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