Description
The Speech Analyst will be responsible for the performance of the overall Quality speech analytics category design and leveraging Nexidia to design solutions for contact centers.
• Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights
• Works with IT to address problems with automated processes that support the speech analytic platform
• Provides ongoing speech category design
• Serves as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
• Ability to determine opportunities through analysis of current or future trends
• Weekly/monthly reporting to management and business units
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
The Speech Analyst will be responsible for the performance of the overall Quality speech analytics category design and leveraging Nexidia to design solutions for contact centers.
• Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights
• Works with IT to address problems with automated processes that support the speech analytic platform
• Provides ongoing speech category design
• Serves as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
• Ability to determine opportunities through analysis of current or future trends
• Weekly/monthly reporting to management and business units
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Work type
Full Time
Full Time
Submit profile
ASCENT PRO
About the company
ASCENT PRO jobs
Philippines
Payroll / Accounts Officer (AU Client Support | Onsite - Ortigas Center, Pasig)
Geidi IT Services Inc
MetroManila, Manila, PasigAgreement
Position speech Analyst (ortigas) recruited by the company ASCENT PRO at Pasig, Joboko automatically collects the salary of ₱ 80,000.00 monthly, finds more jobs on Speech Analyst (Ortigas) or ASCENT PRO company in the links above