Description
The Speech Analyst will be responsible for the performance of the overall Quality speech analytics category design and leveraging Nexidia to design solutions for contact centers.
• Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights
• Works with IT to address problems with automated processes that support the speech analytic platform
• Provides ongoing speech category design
• Serves as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
• Ability to determine opportunities through analysis of current or future trends
• Weekly/monthly reporting to management and business units
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
The Speech Analyst will be responsible for the performance of the overall Quality speech analytics category design and leveraging Nexidia to design solutions for contact centers.
• Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights
• Works with IT to address problems with automated processes that support the speech analytic platform
• Provides ongoing speech category design
• Serves as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
• Ability to determine opportunities through analysis of current or future trends
• Weekly/monthly reporting to management and business units
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Work type
Full Time
Full Time
Submit profile
ASCENT PRO
About the company
ASCENT PRO jobs
Philippines
Position speech Analyst (ortigas) recruited by the company ASCENT PRO at Pasig, Joboko automatically collects the salary of ₱ 80,000.00 monthly, finds more jobs on Speech Analyst (Ortigas) or ASCENT PRO company in the links above