Spanish bilingual fraud representativeSynchrony Global Services Philippines Inc.

Location: Cebu
 
 
Qualifications
 
·       Completed at least 2nd year in college or 2-year Associate course (72 units) - 2 years
·       Excellent English Verbal and written Communication Skills
·       Excellent Spanish Verbal and written Communication Skills with at least Level 5 proficiency
·       At least 6 months BPO/Call Center experience
·       Willing to work on shifting schedule, mostly at night.
·       Has a Minimum Wired Internet Connection of 30 MBPS
·       Amenable to work onsite.
·       Amenable to work in a pre-dominant WFH arrangement
·       Amenable to work in a hybrid training set-up.
 
Required Competencies
 
·       Ability and willingness to recognize, deliver on card service sales opportunities
·       Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
·       Must have knowledge on basic Computer skills.  
·       Professional Phone etiquettes and ability to work with a Team
 
Duties & Responsibilities
 
·       Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
·       Handle calls from retail partners/customers concerning referred credit applications
·       Strictly adhere to all compliance, regulatory and internal business procedures
·       Provide exceptional level of customer interaction
·       Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
·       Make outbound calls/verify transactions on accounts which have been identified as suspicious
·       Participate on various teams as necessary.