spanish bilingual AssociateWipro

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesPress Tab to Move to Skip to Content LinkSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: Spanish Bilingual AssociateReq Id: 100659City: CebuState/Province: Cebu StatePosting Start Date: 10/6/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs͏Personal Responsibilities͏a. Inbound and outbound call handlingb. Access Medusind PMS(s)c. Customer inquiries, support, and issue resolutioni.Address patient payments queriesii.Check open balance upon patient requestiii.Provide predesigned discount offers if requestediv.Reconfirmation of payments made onlinev.Resolve patient issue with making payments onlinevi.Processing patient credit cards on secure online portal for patientpayments to close their open billsvii.Update PMS(s) pertaining to insurance or address changeviii.Address patient statement related disputesix.Other FAQs - any insurance or clinic related clarificationsd. Capability to be able to transfer calls to Medusind Inc. for level II escalationreasons͏Skills Required
Good communication skills | Proficiency in English and Spanish - Grammar, Punctuation and Spellings (R, W, S)
Able to accept ownership for effectively solving customer (patient) issues, complaints and inquiries, keeping customer satisfaction at the core.
Good speaking skills over the telephone, Voice skills
Good writing and comprehension skills
Excellent interpersonal and customer service skills
Ability to explain technical issues to technical and nontechnical employees and customers
Proficient with or the ability to quickly learn an array of process and product changes
Technical skills
Basic of MS office tools, outlook, internet
Basic working knowledge on computer
Behavioural Skills:
Highly self-motivated to deliver superior customer experience
High energy level and personal resilience
Integrity and desire to comply with all legal and moral standards
Service and quality oriented as well as customer focused
͏Deliver No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Product Quality & Complaint Mgt.(Pharma) .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro LimitedxCookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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Wipro

Cebu
Permanent
Full-time