solar TechnicianHybrid Social Solutions Inc

JOB DESCRIPTION
Provide technical support after sales and customer satisfaction that includes but not limited to customer training, deliveries and installations, resolve customer questions or issues, customer unit repair or replacement, customer service monitoring, warranty claim processing, and timely feedback to Product Development Committee when recurring product issues arise.
Hub solar workshop management ensuring procedures are in place to track tools, spare parts, warranty claims, other inventory units for next step action; the workshop is equipped with required tools available to date; reported units are worked on in a timely manner according to service level agreement; spare parts organization for customer service; inventories are worked on for the applicable next step.
On-time regional hub and warehouses management that includes support on procedures definition, and that being implemented, processing of stocks movement with proper documentation, and ensure inventory levels are kept at the right levels.
On-time regional logistics then technical monitoring and reporting. This involves ensuring up to date information on logistics and technical matters that include net customer satisfaction scores, repair performance vs. standards, warranty claims, inventory levels, and analysis of reported customer units.
Develop and maintain local accredited technicians and logistics network.
Provide new product development support for the Program and Product Innovation team on testing of new products and provide inputs based on ground experiences and end user feedback for better customer need understanding.
Adhoc tasks deemed necessary and/or relevant to job description that includes but not limited to support for special projects.
JOB QUALIFICATION
Candidate must posses a Bachelor degree but not required, Vocational/Short Courses, NCII or equivalent.
With work experience in the field of electronics (e.g. repairs of appliances and cell phones) is a plus.
Willing to be relocated or reassign temporarily to other region.
Can work in long hours.
OTHER JOB REQUIREMENTS
Education
Short Courses Certificate
Field of study
Engineering (Electrical/Electronic)
Specialization
Electrical Engineering, Electronics Engineering
JOB BENEFITS
Loan, Health Card, Accomodation, Commission, Allowance, Laptop, Life Insurance, Others
Knowledge of electrical systems, Good maths skills, Good attention to detail, driving, microsoft office, Ability to work well with others, Ability to remain calm in stressful situ, Analytical thinking skills