Social Media services supervisorNestlé

Position Snapshot
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
The Consumer Care Supervisor is responsible for driving operational activities and ensuring timely, accurate and efficient service delivery based on agreed service level objectives focusing on improving end-user satisfaction.
A day in the life of...
Supervise implementation and execution of team's daily activities and functions in Consumer Care
Manage and monitor the quality of services delivered to customers in accordance with Service Level Agreements
Identify and lead the resolution of issues affecting performance or services provided to the Markets, customers, and the support units of NBS Manila
Perform Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible
Collaborate with specific markets in implementing best practices across markets
Continuously motivate, develop, counsel and train subordinates to maintain effectiveness
What will make you successful
Graduate of at least a Bachelor's Degree
At least three years' work experience in Customer Service and Social Media Services
At least three years' work experience as a supervisor
Demonstrates ability to develop and lead a team
Effectively handles pressure and demands from multiple customers and competing priorities
Understands customer requirements and able to effectively prioritize activities
Able to propose and implement improvements
Be able to create a spirit of teamwork among peers, rapport with counterparts
Amenable to any shift
Benefits
Position Snapshot
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
The Consumer Care Supervisor is responsible for driving operational activities and ensuring timely, accurate and efficient service delivery based on agreed service level objectives focusing on improving end-user satisfaction.
A day in the life of...
Supervise implementation and execution of team's daily activities and functions in Consumer Care
Manage and monitor the quality of services delivered to customers in accordance with Service Level Agreements
Identify and lead the resolution of issues affecting performance or services provided to the Markets, customers, and the support units of NBS Manila
Perform Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible
Collaborate with specific markets in implementing best practices across markets
Continuously motivate, develop, counsel and train subordinates to maintain effectiveness
What will make you successful
Graduate of at least a Bachelor's Degree
At least three years' work experience in Customer Service and Social Media Services
At least three years' work experience as a supervisor
Demonstrates ability to develop and lead a team
Effectively handles pressure and demands from multiple customers and competing priorities
Understands customer requirements and able to effectively prioritize activities
Able to propose and implement improvements
Be able to create a spirit of teamwork among peers, rapport with counterparts
Amenable to any shift
Benefits
Meycauayan, PH, 3020
Meycauayan, PH, 3020
Nestlé

Meycauayan City, Bulacan
Permanent
Full-time