small business Coordinator (code: gpmrcsbc)Booth & Partners

Job Description
Job Description
This is a remote position.
About the Client:
GreenTree Property Management, a Veritas Investments company, puts Residents First everything they do. They outfit their historic buildings with modern conveniences, pay close attention to the smallest details, take a proactive and responsive approach to communication, and promote easy access to a variety of resident resources - all to ensure their residents comfort and peace of mind. GreenTree-managed properties stand out for their rich history, distinctive architectural details, modern amenities, and exceptional residents. Theywork with the best in the industry to design, repair, and maintain their buildings to contemporary standards while protecting their unique beauty. When their residents need something, they strive to provide it.
Job Summary:
The Retail Spaces Coordinator Professional is responsible for supporting the Property Management, Asset Management, and Accounts Receivable teams in the day-to-day operations of a portfolio of retail spaces. This includes (but is not limited to) communications with the small business owners, research, data integrity, tracking, and monitoring of compliance items. They will assist with keeping databases up to date, reporting, and a multitude of other administrative tasks required to ensure smooth operations.
Responsibilities:
Managing the Commercial Services inquiries in our customer service ticketing platform (jitbit) including:
Responding to questions about leases and ledgers
Sending information / documentation upon request, including: statements RUBs charges recovery adjustment notices
Various other questions that arise, including construction and maintenance activities.
Assist AR in managing the Yardi CommercialCafe platform, including answering questions about setting up their bank accounts and submitting online payments
Performing lease charge and ledger updates in Yardi
Reviewing and updating legal cards
Reviewing and updating contact information
Following up with requests for information from Asset and Property Management.
Prepare and distribute rent and CAM increase communications and notices.
Review database to ensure the correct rent charges are reflected in the system
Process move ins/outs in Yardi
Assists accounts receivable in the collection process by making outreach to commercial tenants who may have fallen behind in their rent.
Escalating accounts receivable matters which are unresolved through direct outreach to the asset management team to advise on next steps.
Follows the prescribed process to handle NSFs
Posting Late Fees and following up on payments
Ensure any credits offered to retail tenants are properly entered into Yardi.
Requirements
High school diploma or equivalent required college degree preferred
2-4 years of experience of administrative or industry related experience required
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Yardi, Google Docs and Smartsheet
Able to multi-task and problem solve in fast-paced environment.
Well-organized with great written communication skills
Benefits
WHAT WE OFFER:
Work-from-home setup
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program