Description and Requirements
Additional Job Description
Position Summary
Responsible for first level technical support to internal customers and secures first time resolution resulting in minimal recurring issues.
Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings.
Functional Responsibilities
Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings.
Responds to telephone calls and email messages from users requesting for assistance. Logs and keeps records of customer/employee queries.
Interprets problems and analyzes possible causes of hardware and software failure.
Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data and system integrity.
Tests, configures, installs, modifies, maintains, and repairs computer hardware, operating systems, applications, software patches and updates.
Assists in conducting user's application testing during program implementation, migration, and system maintenance.
Performs desktop system maintenance/upgrades including all desktop OS patches.
Creates/Maintains documentation of instructional procedure (i.e. hardware/software installation) and troubleshooting techniques (knowledgebase)
Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company.
Performs scheduled preventive maintenance of computer systems.
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Additional Job Description
Position Summary
Responsible for first level technical support to internal customers and secures first time resolution resulting in minimal recurring issues.
Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings.
Functional Responsibilities
Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings.
Responds to telephone calls and email messages from users requesting for assistance. Logs and keeps records of customer/employee queries.
Interprets problems and analyzes possible causes of hardware and software failure.
Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data and system integrity.
Tests, configures, installs, modifies, maintains, and repairs computer hardware, operating systems, applications, software patches and updates.
Assists in conducting user's application testing during program implementation, migration, and system maintenance.
Performs desktop system maintenance/upgrades including all desktop OS patches.
Creates/Maintains documentation of instructional procedure (i.e. hardware/software installation) and troubleshooting techniques (knowledgebase)
Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company.
Performs scheduled preventive maintenance of computer systems.
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Other Info
Iloilo City, Iloilo
Permanent
Full-time
Permanent
Full-time
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Telus
About the company
Position site it Analyst (iloilo site) recruited by the company Telus at Iloilo, Joboko automatically collects the salary of , finds more jobs on Site IT Analyst (Iloilo Site) or Telus company in the links above
About the company