site IT Administrator - mobileResultsCX

Position Overview The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projec Position Overview The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. Duties and Responsibilities Provides IT desktop support to Call Center employees and Agents Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT Promptly escalates high level outages to corporate Support, and assists with resolution Performs coordinated tasks associated with Corporate IT projects affecting site Attends meetings with Corporate IT and conference calls with remote IT personnel Maintains IT documentation of processes and applications Assists corporate IT with enforcement of IT policies and security auditing Handles local technology administration, including working with local vendors, contactors, and service providers Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation Qualifications 2 year degree in a technical field or equivalent experience 2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users In-depth knowledge of Windows operating systems and experience with a wide variety of software applications Experience installing/troubleshooting PC/server hardware components Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies Broad experience with Imaging of Windows PC using a variety of tools Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc Ability to read, write, and verbally communicate in English at a proficient level Excellent motivation, dependability, accountability, and punctuality Ability to lift and move goods weighing up to 30 pounds Schedule flexibility, Overtime and after-hours on-call availability Physical Requirements Frequent: Bending/stooping, reaching, lifting, carrying, repetitive motions, sitting, standing, walking. Occasional: Kneeling, pushing/pulling. Additional Information 4 year Bachelor's degree in a technical course of study. Microsoft desktop technology certified. Company Overview Named the 2015 'Best Voice Excellence Company' in the Philippines by ICT International and Inc. Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, near shore and far shore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
Monster

Philippines
Permanent
Full-time