site IT Administrator - mobileThe Results Companies

Company Overview
Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, near shore and far shore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
Position Overview
The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects.
Duties and Responsibilities
Provides IT desktop support to Call Center employees and Agents
Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT
Promptly escalates high level outages to corporate Support, and assists with resolution
Performs coordinated tasks associated with Corporate IT projects affecting site
Attends meetings with Corporate IT and conference calls with remote IT personnel
Maintains IT documentation of processes and applications
Assists corporate IT with enforcement of IT policies and security auditing
Handles local technology administration, including working with local vendors, contactors, and service providers
Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation
Qualifications
2 year degree in a technical field or equivalent experience
2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users
In-depth knowledge of Windows operating systems and experience with a wide variety of software applications
Experience installing/troubleshooting PC/server hardware components
Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies
Broad experience with Imaging of Windows PC using a variety of tools
Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone
Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc
Ability to read, write, and verbally communicate in English at a proficient level
Excellent motivation, dependability, accountability, and punctuality
Ability to lift and move goods weighing up to 30 pounds
Schedule flexibility, Overtime and after-hours on-call availability
Physical Requirements
Frequent: Bending/stooping, reaching, lifting, carrying, repetitive motions, sitting, standing, walking.
Occasional: Kneeling, pushing/pulling.
Additional Information
4 year Bachelor's degree in a technical course of study.
Microsoft desktop technology certified.
The Results Companies

Philippines
Permanent
Full-time