shopify Quality Assurance Specialist- work from homeFiltaGlobal

Join and be part of a team who specializes in Magento, e-commerce tools, Shopify & BigCommerce.
HMO for yourself and one dependent within the first month (with Covid Insurance coverage).
Turn your commute to longer rest and enjoy a Work-from-home set-up!
Worry no more about the equipment because the laptop will be provided by the company.
The ideal candidate should have a fully functioning workstation and a quiet place to work with a high-speed internet connection at home.
About the Company
They provide commerce solutions for an ever-changing digital landscape. This eCommerce web development agency is founded in 2014. Their prime objective is to utilise market-leading tools and technologies to simplify complex problems by creating fully integrated, scalable, functional, and high converting websites.
About the Role
As a Shopify Quality Assurance Specialist you will report to the Account Manager and bring a lot of energy, be a team player, and be excited about the prospect of working with a variety of clients to improve their online performance.
Key Responsibilities
Collaborate daily with the Account Manager and Client Success team to successfully complete client tasks.
Operate as the point of contact for all matters specific to assigned clients.
Build and maintain strong, long-lasting client relationships.
Handle incoming tickets, provide first-class communication, and offer timely, high-quality solutions to exceed SLA expectations.
Ability to troubleshoot problems, obtain clarity from the client, and remain accountable for successful task completion.
Follow an internal process to put together feature requests or bug reports with clearly defined outcomes and acceptance criteria.
Show initiative to add value and identify areas to improve the client's website performance in line with eCommerce goals.
About You
If you are ambitious and want to dive into the world of eCommerce, familiar with Magento or Shopify, and eager to use it daily, this position is for you! You will handle incoming client requests (Zendesk), be able to clarify requirements into a task (JIRA), communicate with resources (devs, designers, testers, etc.), ensure the completed tasks meet the acceptance criteria, and deliver exceptional results to clients.
Position Pre-requisites
Technical Skills
Knowledge and understanding of eCommerce businesses, how they achieve sales growth and build a sustainable successful sales strategy.
Knowledge of the Magento and/or Shopify platform, including functional understanding, how to navigate the admin, and compatible third-party eCommerce features or apps.
Knowledge of Zendesk is highly preferred.
Knowledge of Jira is highly preferred.
Passion for eCommerce, online, and retail.
The creation of your own online store is icing on the cake!
Soft Skills
Excellent verbal and written communication.
Friendly outgoing nature and ability to talk with clients.
Organised and able to meet deadlines.
Confidence to deliver innovative solutions, with commercial business acumen.
Proactive in researching and providing solutions to problems encountered.
Fast learner and able to comprehend new information about a range of topics.
Strong ability to follow processes and review own work for accuracy and relevance to client requirements.
High attention to detail and focus on quality assurance in preparing to share completed work with clients.
Able to successfully manage multiple tasks and express projects simultaneously, whilst communicating effectively and consistently with internal resources and clients.
FILTA Employee Perks & Benefits
HMO for yourself (with Covid Insurance coverage) and one dependent within the first month.
20 combined SL/VL per year accrued from day one (you will have 10 accrued once you pass the regularisation).
Additional 1 birthday leave after regularisation.
Birthday cake on your birthday.
Year-round employee support for professional needs by employee experience specialists.
Career guidance and growth sessions.
Education & training on how to work effectively within fast-growing, global organisations with certificates.
Internet Allowance
Shift Schedule
6:00 AM to 3:00 PM, Manila Time, Monday to Friday
What's Next?
Click the Apply button, attach your CV, and complete the questionnaire!
As this is an urgent requirement, if you want to fast-track your application, connect with Hazel Bigayan on LinkedIn at make sure you indicate your available dates for the interview as well.
Refer a friend or your former colleague to join our growing Filta family and get 10,000 pesos!
There's no limit to referring, so refer as much as you can!
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FiltaGlobal

Philippines
Permanent
Full-time