shift leader, global Operations command centerThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
In Office
Job Description
Why choose Manulife
Competitive salary package
HMO on the first day with free dependents
Retirement benefits
Performance Bonus
Global network of industry experts
Extensive training resources
Work Arrangement: Full Onsite Set-up
Schedule: Rotating Shift
Location: Amenability to work in U.P. Ayala Land Technohub, Quezon City
Job Summary
The Infrastructure Reliability Engineer provides tier one and tier two technical support for the operation of the Global Operations Command Center in Quezon City, Philippines, in accordance with established goals and procedures. The analyst will complete activities associated with providing the 24/7/365 operations required to maintain Manulife's infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.
Shift patterns are based on 11-hour shifts alternating between early and night shifts. Shift patterns may change or revert to 8-hour shifts as management and business needs change.
Responsibilities
Monitoring infrastructure components on-premise and in the cloud
Performing daily system activities
Jointly with a team provide 24/7 operational services
1st Level and 2nd level support for issues related to infrastructure including IaaS and PaaS components.
Performs system checks and basic maintenance plans
Troubleshoots system operating problems and determine the cause of system interruptions.
Assist Infrastructure/DevOps/Application Teams in creating and handling monitoring and troubleshooting tasks.
Assist in the coordination and resolution of incidents.
Document procedures
Qualifications
Minimum of 5 years experience in supporting applications in production environments running on Linux or Windows.
Experience in Microsoft Azure
Experience in working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps, etc
Preferably knowledge in SQL administration and IIS administration
Documentation and administration skills
Experience in monitoring and basic troubleshooting
Knowledge in Incident Management and Problem Management
Automation mindset
Confident in engaging with other teams in joint troubleshooting.
Professional with good communication skills
Relevant experience from working in DevOps organizations.
Eager to learn and develop new skills
AZ900 Certification is nice to have
AZ104 Certification is a plus
ITIL v3 Foundation Certification is nice to have
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (U S$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer