Shared Services Officer - Experience with ERP softwareShore 360

Description
Roles and Responsibilities
The responsibilities of the Shared Services Officer are as follows:
- Telephones - Provide a first-class service in answering and redirecting phone calls professionally and promptly between 8 am and 5 pm Brisbane time.
- Product Support - Handle and respond to consumer or customer product enquiries or complaints within agreed guidelines or escalate as appropriate.
- Customer Sales Orders - Process non-EDI customer orders within agreed processing times. Release EDI orders and deal with non-compliance issues. Effectively manage backorders and other order administrative requirements.
- Sales Support - Provide support to the Sales team with the preparation of customer product submissions; customer PowerPoint presentations and any other administrative requirements.
- POD's - Obtain POD's for customer orders as required.
- Customer Accounts - Administer and reconcile customer accounts per requirements advised.
- Project Management Software Updates - Maintain software portals with project management administrative requirements (currently Monday.com and Harvest)
- Product Benchmarking - Assist with product benchmarking through online research.
- Complete any other tasks as required.
Required Experience
- More than 4 years of experience in customer service
- Experience with ERP software
Minimum Qualifications
- Diploma relevant to customer service
A Successful Candidate must have
- Language - Exceptional English language skills with ability to handle verbal and written activities in a professional and courteous manner. An English dialect appropriate for the Australian market is mandatory.
- Attention to Detail - strong attention to detail with ability to methodically ensure all aspects of a broad range of daily tasks are methodically and accurately executed.
- Planning and coordination capabilities - Ability to plan, coordinate and manage the execution of allocated deliverables within agreed timelines to consistently deliver on our customer pledge.
- Ability to drive results - Take ownership of outcomes required to ensure a high-quality result.
- Personal leadership skills - Personal awareness, confidence and organisation to manage personal work output to deliver effectively and efficiently on assigned projects.
- Attitude - Ability to generate high levels of energy with a focus on results and success.
- Collaboration - Ability to work in teams and influence outcomes through excellent communication, persuasion and negotiation skills both verbal and written.
- Ability to deal with ambiguity - Ability to seek clarity from complex or ambiguous requirements with a flexible approach to changing situations and priorities.
- Learning mindset - Open to continual learning and personal development in pursuit of excellence.
Proficient with
- Microsoft Excel
- Microsoft Outlook
Perks
- Immediate start
- Competitive salary + paid benefits
- Free barista-style coffee and subsidised canteen
- Free parking and jeepney services
- Medical and dental insurance
- Great culture
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 4
Language(s): English
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  Today, 02:34 PM (updated)
Work type
Full Time