servicenow Systems Administrator, snrStefanini

Job Description Duration: Long Term Details: * Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: * Forms * Workflows * Catalog Items * Metrics Job Description Duration: Long Term Details: Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: Forms Workflows Catalog Items Metrics Service Level Agreements Reports Dashboards Complete job responsibilities utilizing predefined release and change management processes Contribute to continuous improvement of processes, standards, policies, working methods, and tools Deliver a positive and value-added experience to clients in every interaction Load, transform and maintain data interfaces between ServiceNow and other systems Monitor logs, performance and overall health of ServiceNow instances On-time, on-budget delivery of responsibilities (PM) Other duties as assigned Provide guidance and training of system usage to clients and end users Relentless pursuit of quality and complete adherence to coding and quality standards Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning) Respond to and address client issues and inquiries in a timely fashion Write and maintain up-to-date documentation related to the application administration and configuration Job Requirements Details: Computer & Technical Competencies: Experience (1-2 years) supporting web based applications Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture Knowledge of IT service management and the ITIL service operations and transition processes Knowledge of relational databases Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas Preferred: Knowledge of Agile/Scrum methodology Preferred Education and Experience: Associates Degree or two to three years progressive work experience ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
Monster

Philippines
Permanent
Full-time