We are looking for a ServiceNow Platform Manager ready to make an impact using technology in transforming how work gets done in JG Summit.
The ServiceNow Platform Manager will be part of an externally recognized team delivering IT, HR, Shared services, and Legal workflows for the conglomerate. This role will work closely with the multi-functional Employee experience squad to deliver workflows and features that positively impact employees' experience, and with the IT function to ensure that development is done in accordance with set standards and that you grow in your career as an IT professional.
What you will do?
Engage Stakeholders (e.g. Employee Experience squad, Legal, BU IT, etc.) to understand business needs, challenges, direction and priorities to align ServiceNow roadmap and resourcing
Be updated on the latest tech updates and new platform features to see how it will improve employee experience and add value business.
Platform Manager to introduce innovation, ServiceNow or not, and expansion of the ServiceNow capabilities to support business objectives. We appreciate and recognize innovation!
Drive Process Excellence and ITIL best practices in every engagement.
Lead the ServiceNow solution delivery, including business requirements gathering, solution architecture design and/or sign-off, ensure the development best practices are respected throughout the whole delivery lifecycle
Act as a Single Point of Contact in the ServiceNow team
Effectively lead and develop a team of 4+ members (including internal and outsourced staff), provide clear communication of the vision and priorities for the team
Responsible for strategic planning for projects delivery, including budget and capacity management
Play a role of Platform owner and take responsibility for Platform Architecture decisions in a given area of responsibilities
Continuously review team performance and take necessary actions to improve as needed
Proactively analyze technology trends and business demand to identify potential business opportunities.
Who are we looking for?
4+ years of experience in managing major enterprise-scale implementations of IT solutions (preferably ServiceNow), including requirements gathering, development, testing, and cutovers
2-3 years of development experience on the ServiceNow platform; ITSM, Service Catalog, Service Portal, Flow Designer, Knowledge management.
Experience on API-based integrations preferable
Experience on web development, low code app development good but not required
Strong understanding of ITIL and IT Service Management
Strong experience in managing outsourced service providers and project management
Strong experience in Platform Governance, DevOps, Agile Delivery and integration technologies
Strong Team leadership capabilities and management skills
Excellent interpersonal communication and presentation skills
Good stakeholder management, ensuring we understand business needs and priorities.
Has Operational/Delivery excellence, ensuring projects are controlled and stakeholders are updated
JG Summit Holdings
The ServiceNow Platform Manager will be part of an externally recognized team delivering IT, HR, Shared services, and Legal workflows for the conglomerate. This role will work closely with the multi-functional Employee experience squad to deliver workflows and features that positively impact employees' experience, and with the IT function to ensure that development is done in accordance with set standards and that you grow in your career as an IT professional.
What you will do?
Engage Stakeholders (e.g. Employee Experience squad, Legal, BU IT, etc.) to understand business needs, challenges, direction and priorities to align ServiceNow roadmap and resourcing
Be updated on the latest tech updates and new platform features to see how it will improve employee experience and add value business.
Platform Manager to introduce innovation, ServiceNow or not, and expansion of the ServiceNow capabilities to support business objectives. We appreciate and recognize innovation!
Drive Process Excellence and ITIL best practices in every engagement.
Lead the ServiceNow solution delivery, including business requirements gathering, solution architecture design and/or sign-off, ensure the development best practices are respected throughout the whole delivery lifecycle
Act as a Single Point of Contact in the ServiceNow team
Effectively lead and develop a team of 4+ members (including internal and outsourced staff), provide clear communication of the vision and priorities for the team
Responsible for strategic planning for projects delivery, including budget and capacity management
Play a role of Platform owner and take responsibility for Platform Architecture decisions in a given area of responsibilities
Continuously review team performance and take necessary actions to improve as needed
Proactively analyze technology trends and business demand to identify potential business opportunities.
Who are we looking for?
4+ years of experience in managing major enterprise-scale implementations of IT solutions (preferably ServiceNow), including requirements gathering, development, testing, and cutovers
2-3 years of development experience on the ServiceNow platform; ITSM, Service Catalog, Service Portal, Flow Designer, Knowledge management.
Experience on API-based integrations preferable
Experience on web development, low code app development good but not required
Strong understanding of ITIL and IT Service Management
Strong experience in managing outsourced service providers and project management
Strong experience in Platform Governance, DevOps, Agile Delivery and integration technologies
Strong Team leadership capabilities and management skills
Excellent interpersonal communication and presentation skills
Good stakeholder management, ensuring we understand business needs and priorities.
Has Operational/Delivery excellence, ensuring projects are controlled and stakeholders are updated
JG Summit Holdings
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
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JG Summit Holdings
About the company
Position Servicenow platform manager recruited by the company JG Summit Holdings at Pasig, Joboko automatically collects the salary of , finds more jobs on ServiceNow Platform Manager or JG Summit Holdings company in the links above