Service Request AnalystTelus
Workplace: Pasig
Salary: Agreement
Work form: Full time
Posting Date: 25/10/2023
Deadline: 13/02/2022
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Description and Requirements
The Service Request Analyst will support the delivery group regarding Service Requests, Change Requests & Management Process, ensuring effective Service Management. Will facilitate organizational change and service requests, follow up with different departments, and provide status updates on requests.
Functional Responsibilities
Ensure effectiveness and quality of Service Management process. Identify, assign, and coordinate timelines. Provide effective coordination with other departments.
Ensure that all open Service Requests are updated to reflect all activities carried out. Identify the participants and facilitate process flow for resolution of requests.
Track, update and document all Service Requests per structured format. Provide input to Service Management for prioritization and impact analysis.
Facilitate the Service Request flow volume and plan for appropriate resources.
Monitor the key performance targets of the process.
Telus
The Service Request Analyst will support the delivery group regarding Service Requests, Change Requests & Management Process, ensuring effective Service Management. Will facilitate organizational change and service requests, follow up with different departments, and provide status updates on requests.
Functional Responsibilities
Ensure effectiveness and quality of Service Management process. Identify, assign, and coordinate timelines. Provide effective coordination with other departments.
Ensure that all open Service Requests are updated to reflect all activities carried out. Identify the participants and facilitate process flow for resolution of requests.
Track, update and document all Service Requests per structured format. Provide input to Service Management for prioritization and impact analysis.
Facilitate the Service Request flow volume and plan for appropriate resources.
Monitor the key performance targets of the process.
Telus
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
Submit profile
Telus
About the company
Position Service Request Analyst recruited by the company Telus at Pasig, Joboko automatically collects the salary of , finds more jobs on Service Request Analyst or Telus company in the links above
About the company