Service managerAuto Global, Inc.

SERVICE MANAGER
 
Overview:
Manage the Service Department
Lead Customer Satisfaction standards and attain dealership objectives
Contribute to dealership profitability
Report to Dealer Principal or General Manager
Supervise all personnel in the Service Department
Duties and Responsibilities:
Implement/communicate/monitor JMC Philippines set service standards
Implement and support Brand throughout all department activities
Establish/maintain/build warranty claim processing procedures
Ensure high-quality service and repairs are provided to every customer
Deliver the right vehicle in perfect condition every time
Monitor work flow
Monitor repair order trends
Develop a team atmosphere both within the Service Department and across other departments
Follow all dealership policies
Participate in/contribute to management meetings
Establish/maintain/monitor customer contact system to ensure customer service satisfaction
Prioritize shop work to ensure all customer work deadlines are met
Plan/analyze/manage/monitor/report department finances
Ensure service and repair pricing is consistent with competitive practices and within JMC Philippines SRP
Conduct/report competitive market analysis to ensure competitive practices and pricing
Generate service sales to increase overall department profitability
Develop marketing and merchandising plans and programs
Ensure Service Department employees comply with safety and environmental regulations
Make warranty and billing adjustment to ensure timeliness of payment
Implement JMC and/or dealership systems or processes
Complete daily sales and production records as established by dealership
Plan and work to attain quarterly Labor Sales and Units Serviced targets set by the Distributor