SERVICE MANAGER
DUTIES & RESPONSIBILITIES
Maintains a business development plan covering sales, revenue, and expense controls for existing products and services to support growth and sustainability of the business.
Coordinates after sales functions including deliveries, collections, and warranty claims in order to optimize customer satisfaction within budget constraints.
Ensures prompt resolution of any customer complaints about product quality.
Implements and maintains systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.
Manages customer accounts to ensure tracking of all actions taken in relation to each customer.
Ensures the preparation of accurate reports to summarise outcomes in relation to collections, deliveries, and customer satisfaction metrics for the management team and makes recommendations for improvement.
Delegates and directs service tasks, monitors the progress of current projects, and manages service team members to ensure the team's objectives and sales goals are met.
Resolves service desk problems and improved service methods to increase productivity and customer service.
QUALIFICATIONS
Bachelor's degree in Mechanical Engineering, Automotive, or any related field.
With proven experience as a Service Manager for at least 5 years.
Previous sales and management experience may be advantageous.
Strong Vehicle/Automotive industry knowledge.
Strong organizational skills and problem-solving skills.
DUTIES & RESPONSIBILITIES
Maintains a business development plan covering sales, revenue, and expense controls for existing products and services to support growth and sustainability of the business.
Coordinates after sales functions including deliveries, collections, and warranty claims in order to optimize customer satisfaction within budget constraints.
Ensures prompt resolution of any customer complaints about product quality.
Implements and maintains systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.
Manages customer accounts to ensure tracking of all actions taken in relation to each customer.
Ensures the preparation of accurate reports to summarise outcomes in relation to collections, deliveries, and customer satisfaction metrics for the management team and makes recommendations for improvement.
Delegates and directs service tasks, monitors the progress of current projects, and manages service team members to ensure the team's objectives and sales goals are met.
Resolves service desk problems and improved service methods to increase productivity and customer service.
QUALIFICATIONS
Bachelor's degree in Mechanical Engineering, Automotive, or any related field.
With proven experience as a Service Manager for at least 5 years.
Previous sales and management experience may be advantageous.
Strong Vehicle/Automotive industry knowledge.
Strong organizational skills and problem-solving skills.
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6R Group of Companies & Affiliates
About the company
Renewals Manager - Bilingual (Spanish and English)
TSG Outsourcing
MetroManila, Manila, TaguigAgreement
Position Service manager recruited by the company 6R Group of Companies & Affiliates at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Service Manager or 6R Group of Companies & Affiliates company in the links above
About the company