Find Job

Service Engineer 44601Reeracoen

Workplace: Davao
Salary: Agreement
Work form: Full time
Posting Date: 06/08/2022
Deadline: 04/09/2022
-Preferably Bachelor Degree in Computer Science or Computer Information Systems.
-Know how to monitor and manage tickets in salesforce.
-Basic knowledge TCP/IP
-Comfortable in communicating with ISP and a global base of customers.
-Must be interested in learning to troubleshoot GPON, Routing & Switching, Firewall and Wireless Technologies.
-Must be interested to do self and guided learning to improve knowledge in GPON, Routing & Switching and Wireless Technologies.
-Fresh Graduates are welcomed to apply
-Training Certifications
JOB DESCRIPTION
-Be the single point of contact for our premium customers.
-Ensure calls are answered and emails are responded in a timely manner.
-Handle initial classification / prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
-Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
-Escalate incidents to 2nd level resolver groups as per work instructions.
-Monitor and manage maintenance from providers or engineering
-Monitor and manage alert/alarms created by the NMS
-Ensuring all requests are progressed & cleared within SLA
-Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
-Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.-Requirements- Minimum education level: Bachelor ́s Degree
1 year of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
" />
Service Engineer 44601
Reeracoen Philippines, Inc - Davao Oriental, Davao Region
Offer description
₱ 23,000.00 (monthly) Permanent contract Full Time
Service Engineer 44601
Location: Davao City
Work Set-up: Onsite
Salary: 20,000 - 25,000
JOB REQUIREMENTS
-Preferably Bachelor Degree in Computer Science or Computer Information Systems.
-Know how to monitor and manage tickets in salesforce.
-Basic knowledge TCP/IP
-Comfortable in communicating with ISP and a global base of customers.
-Must be interested in learning to troubleshoot GPON, Routing & Switching, Firewall and Wireless Technologies.
-Must be interested to do self and guided learning to improve knowledge in GPON, Routing & Switching and Wireless Technologies.
-Fresh Graduates are welcomed to apply
-Training Certifications
JOB DESCRIPTION
-Be the single point of contact for our premium customers.
-Ensure calls are answered and emails are responded in a timely manner.
-Handle initial classification / prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
-Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
-Escalate incidents to 2nd level resolver groups as per work instructions.
-Monitor and manage maintenance from providers or engineering
-Monitor and manage alert/alarms created by the NMS
-Ensuring all requests are progressed & cleared within SLA
-Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
-Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
Yesterday
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Reeracoen Philippines, Inc
Reeracoen Philippines is pleased to welcome you and be a partner to help you finding the right job in Philippines. Moreover, Reeracoen Philippines is ready to find the suitable candidates to our precious clients as well.
General rating
3.22
10 Valuations
5
23%
4
22%
3
33%
2
0%
1
22%
3.63
Work environment
3.25
Salary and benefits
3.50
Career opportunities 87% professionals recommend working here
CEO
Former employee National Capital Region June, 2020
Discriminates by age and nationality rabiatedly does not respect privacy law incompetent interviewers incompetent managers but apparently well corrupted
Doesn't recommend working here
Data Analyst
Current employee Central Visayas November, 2019
Good Company to work with.
Does recommend working here
Similar offers
- Davao Region, Davao del Norte
Qualifications; Graduate of BS ECE of BS CoE, NCII passer but fresh graduates are welcome to apply, W/ knowledge in...
July 18
- Davao Region, Davao del Sur
Job Description Responsibilities: In charge with repair of every units sold in the field. Work location: Davao; Salary...
More than 30 days
- Davao Region, Davao Oriental
Service Engineer 44601 Location: Davao City Work Set-up: Onsite Salary: 20,000 - 25,000 JOB REQUIREMENTS -Preferably...
Yesterday
- Davao Region, Davao del Sur
The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our...
5 days ago
- Davao Region, Davao del Sur
URGENT HIRING TECHNICAL SUPPORT * - Must be in Davao City - Graduate of 4-Year course. Must be IT. - At least 1 to 2...
July 19
- Davao Region, Davao del Norte
Qualifications; Graduate of BS ECE of BS CoE, NCII passer but fresh graduates are welcome to apply, W/ knowledge in...
July 18
- Davao Region, Davao del Sur
College graduate; Fresh graduates are encouraged; Willing to be trained and computer efficient; Detail oriented;...
July 12
¡Don't miss any opportunity!
Receive new offers by email.
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
It seems that you are already registered
Enter your password to activate the alert.
Wow, the email and password don't match
Try to activate the alert again.
I have read and accept the Legal Conditions included in the and the
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
We have sent you a verification email. Review it and confirm the alert to activate it.
Great
We will notify you of new vacancies.
You already had a similar saved search alerts
Create job alert
3.22
+ Follow Send again
Unfollow
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
¡Don't miss any opportunity!
Receive new notifications of Reeracoen Philippines, Inc Incorrect format
Wrong password
I have read and agreed to the and the of BestJobs. Required See legal details
Service Engineer 44601
Davao Oriental, Davao Region
₱ 23,000.00 (monthly)
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
Wrong email
Wrong password
I have read and agreed to the and the of BestJobs. Required
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
Enter registered email
Wrong email
Related searches
Jobs
Search jobs
Search by company
Search companies
Why do you want to report this offer?
Discriminates and / or is offensive It is an advertisement, it is not an offer They ask me for money Is it misleading or false Another reason
Explain the reason for your choiceOptional
Report
By clicking report, you agree to the and the from BestJobs to create an account, apply for job vacancies, contact potential employers and receive communications, among other services. See legal details
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
BestJobs

Other Info

Davao Oriental
₱20,000-25,000 per month
Permanent
Full-time

Submit profile

Reeracoen

About the company

Position Service Engineer 44601 recruited by the company Reeracoen at Davao, Joboko automatically collects the salary of , finds more jobs on Service Engineer 44601 or Reeracoen company in the links above

About the company

  • Employer support:
  • +84 962.107.888