Service dispatch agent - with free parking - officePeak Outsourcing Inc

Take incoming customer calls.
Schedule and coordinate all service calls as calls are received
Create dispatch ticket for all service calls
Dispatch Service Technicians, one call at a time
Dispatch Service Technicians from home to first call
Debrief Service Technicians after completion of each call
Maintain the dispatch board / schedule
Maintain site history files in database
Facilitate return of warranty parts
Update service database from service ticket
Maintain service invoice log
QUALIFICATIONS:
Advanced customer service skills
Ability to multitask
Organized
Effective communication skills
Ability to adapt to a fast-paced environment
Geographical knowledge of service area or map reading skills
Knowledge of HVAC industry is recommended but not required
Computer skills
High school diploma or general education degree (GED)
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Workbank

Dumaguete City, Negros Oriental
₱12,000-20,000 per month
Permanent
Full-time