service desk Technical Support Engineer level 1 (exp: zoom, teams)Philippine Space Agency (PhilSA)

RESPONSIBILITIES * Taking calls as the first respondant to new calls for Service Desk * Responding in a timely manner to service issues and requests (tickets) * Monitoring and maintaining Customer systems and networks * Remote Installing RESPONSIBILITIES Taking calls as the first respondant to new calls for Service Desk Responding in a timely manner to service issues and requests (tickets) Monitoring and maintaining Customer systems and networks Remote Installing and configuring hardware, software Following up and closing Service Requests, Calls and Tickets Liaise with Service Centre on repairs and Technician Scheduling Assist in the smooth running of the AV Support Desk.. Providing technical support across the company Provide Sales support in Speciality AV fields. Administrate Help Desk / Call Centre Procedures and Policies. Information distribution Sales lead distribution AUTHORITY DELEGATED 1. Actions personally authorised by position Assisting customers with familiarisation of the ELECTROBOARD AV product range. Quoting Maintenance to customers. Quoting repair prices to customers 2. Actions discussed with superior / Sales Reps before authorising Quotation of services deals with customers and resellers. 3. Actions recommended to superior for action Expenditure on AV Services needs. Contract commitments. Customer advice / direction.
Monster

Philippines
Permanent
Full-time