Description
Job Description:
Provides support services, including:
•Answers calls to the Helpdesk, reviews emails and online requests sent to •Helpdesk and turns them into IT requests.
•Use internal helpdesk system to enter and track: user problems, status and updates, resolutions, and generate reports as required
•Perform system administration related to account creations, deletions, distribution lists, and access on Company's systems
Monitoring
o The Network for circuit or network device outages using network tools and procedures, and taking appropriate troubleshooting and escalation action as required.
o Batch jobs or automated programs for errors or downtimes, and taking appropriate action or following escalation process
•Investigate and troubleshoot user problems and source of error, participate in diagnostic procedures, and apply knowledge of company's systems applications, computer software, hardware, and procedures to resolve problems.
•When resolution is outside of their area of expertise, transfers or escalates problem to second/third level support.
•Participate in beta testing, recommendation and deployment of new tools, systems or software upgrades supported by IT.
•Perform desktop support to troubleshoot & resolved workstation issues, set up, replace, upgrade HW and SW
•Coordinate server related HW support, service, and repair with vendors
•Generate reports or document procedures as required.
Job Qualifications:
•Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
•With At least 6 months of working experience as a TSR / Helpdesk / Desktop Support / Global Service Desk and the like.
•Knowledgeable in Remote Desktop Support, Printer Mapping, Password Reset, Ticketing System, Technical Troubleshooting.
•Experience in a BPO industry is an advantage.
•With experience in handling Inbound and/or Outbound Calls.
•With Excellent English Communication Skills both oral and written.
•Applicants must be willing to work in Ayala Avenue, Makati City.
•Willing to be in a shifting schedule
For interested applicants kindly send your resume here: ***********@growvite.com.ph
Subject: ServiceDesk/YourLocation
or contact this number: [Protected Info]
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Availability for travel: No
Availability for change of residence: No
Job Description:
Provides support services, including:
•Answers calls to the Helpdesk, reviews emails and online requests sent to •Helpdesk and turns them into IT requests.
•Use internal helpdesk system to enter and track: user problems, status and updates, resolutions, and generate reports as required
•Perform system administration related to account creations, deletions, distribution lists, and access on Company's systems
Monitoring
o The Network for circuit or network device outages using network tools and procedures, and taking appropriate troubleshooting and escalation action as required.
o Batch jobs or automated programs for errors or downtimes, and taking appropriate action or following escalation process
•Investigate and troubleshoot user problems and source of error, participate in diagnostic procedures, and apply knowledge of company's systems applications, computer software, hardware, and procedures to resolve problems.
•When resolution is outside of their area of expertise, transfers or escalates problem to second/third level support.
•Participate in beta testing, recommendation and deployment of new tools, systems or software upgrades supported by IT.
•Perform desktop support to troubleshoot & resolved workstation issues, set up, replace, upgrade HW and SW
•Coordinate server related HW support, service, and repair with vendors
•Generate reports or document procedures as required.
Job Qualifications:
•Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
•With At least 6 months of working experience as a TSR / Helpdesk / Desktop Support / Global Service Desk and the like.
•Knowledgeable in Remote Desktop Support, Printer Mapping, Password Reset, Ticketing System, Technical Troubleshooting.
•Experience in a BPO industry is an advantage.
•With experience in handling Inbound and/or Outbound Calls.
•With Excellent English Communication Skills both oral and written.
•Applicants must be willing to work in Ayala Avenue, Makati City.
•Willing to be in a shifting schedule
For interested applicants kindly send your resume here: ***********@growvite.com.ph
Subject: ServiceDesk/YourLocation
or contact this number: [Protected Info]
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Availability for travel: No
Availability for change of residence: No
Other Info
Makati, National Capital Region · Today, 10:23 AM
Work type
Full Time
Work type
Full Time
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Grow Vite Staffing Services, Inc.
About the company
Grow Vite Staffing Services, Inc. jobs
Makati, National Capital Region · Today, 06:01 AM (updated)
Position service desk Engineer - ayala ave., makati city recruited by the company Grow Vite Staffing Services, Inc. at Makati, Joboko automatically collects the salary of Apply, finds more jobs on Service Desk Engineer - Ayala Ave., Makati City or Grow Vite Staffing Services, Inc. company in the links above
About the company
Grow Vite Staffing Services, Inc. jobs
Makati, National Capital Region · Today, 06:01 AM (updated)