service desk Associate - cebu cityConduent

SERVICE DESK ASSOCIATE
 
Job Highlights
Competitive compensation
Opportunities for enhanced learning
Attractive benefits
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.
With at least 6 months to 1 year experience in basic computer troubleshooting/ server management
Open to night shift/ shifting schedule and to work onsite
Job Description
Logs all incident and service request details.
Categorizes and prioritizes codes.
Provides customer service resolution for operational and service-related incidents.
Routes incidents and service requests that cannot be immediately handled.
Manages requests and incident reports from customers.
Determines which CIs are involved in the incident.
Delivers courteous services and is responsible for end-user requests.
Resolves or escalates incidents and requests, as needed.
Updates and validates all incident information.
Obtains additional information from the requester and end-users.
Ensures that incidents are resolved and closed.
Performs other duties as assigned.
Complies with all policies and standards.